Atlanta, United States
730 Peachtree St NE #570
N/A
+1 7704077955
The purpose of my review is not to comment on the services provided by this company, but rather to help others save their time in their search for fireplace inserts/installation. For all I know, this company performs amazing installs with quality brands. However, if you are in the market for fireplace inserts, this company does not have a sales team or product specialists to answer questions about the brands/units they would install. Rather, they must first visit your home and perform an inspection in order to offer a price quote. This costs 199. I write this review because if you (like me) are hoping to compare companies, units, specs, and services, before spending 5,000-7,000, this company cannot oblige without coming to your home and first collecting the 199. I was surprised that they could not tell me, over the phone, which brands they carry, for example. I'm sure they are great people, but if you are looking to save time, be advised.
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Paul & DJ were great and quick. Fireplaces look awesome!
I called Chimney solutions to get pricing for my new home. After Kayla out of the Atlanta branch went through her sales pitch I asked if there were any hidden fees once the technician shows up at house. After trying to dig to find out if there were any hidden fees she reluctantly said if they have to deep clean the chimney there was a surcharge. I told her that's why I called was for a deep clean and would it be more? She abruptly said we weren't a good fit for their company??? Terrible customer service and highly unprofessional. Its disappointing how people act when they have too much business. Just because of that I'll never use them
Excellent all around. Gave estimate and when the install deviated from their measurements, they handled it for the quoted price. Small issue with mistake on the blower install, but senior techs came by to check and fix it. Great folks and service.
Chimney Solutions did a first class job getting our gas logs for our fireplace installed and working perfectly. Not only does it work well, it looks spectacular as special attention was taken to make it look realistic. We are very pleased with Chip who listened carefully to our needs and installed our logs exactly according to our needs and in a very timely manner. He was careful to make sure his work was done neatly and cleaned up after he was done. He was also very pleasant the entire time. We could not be happier with the end product.
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