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Floor Coverings International

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Atlanta, United States

westmetroatlanta.floorcoveringsinternational.com
Flooring store· Carpet installer· Carpet store· Flooring contractor· Tile contractor· Tile store· Wood floor installation service· Wood floor refinishing service

Floor Coverings International Reviews | Rating 4.9 out of 5 stars (5 reviews)

Floor Coverings International is located in Atlanta, United States on 3201 Atlanta Industrial Pkwy NW Suite 215. Floor Coverings International is rated 4.9 out of 5 in the category flooring store in United States.

Address

3201 Atlanta Industrial Pkwy NW Suite 215

Phone

+16789059100

Open hours

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Tiffany Fox

My review can be summarized in three words: outstanding customer service. I could not be more impressed with the level of service we received from Floor Coverings International and Denise specifically was phenomenal to work with from start to finish. As it turned out we actually had a manufacturing issue with the initial carpet installed; however, all I had to do was text Denise once and she and Grant took care of the rest, including working with the manufacturer, submitting a claim, and getting the carpet fully replaced. They even went above and beyond their normal services to ensure the new carpet did not have the same defect as the first. I have never had an easier time getting something resolved nor had more confidence in the company with which I was working. When they say customer satisfaction is their first priority, they truly mean it. Additionally, I must praise the level of communication we received. Denise was always on top of communicating and impressively quick and thorough with responses. I highly recommend working with Floor Coverings International.

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Kayla Taylor

I could not be more thrilled with the service, product and installation. Floor Coverings International did a brilliantly fantastic job. There was never even a chance for me to ask a question because if I thought of one - they were already answering it. From selection of product, to installation, to final walk through - every single thing was perfect and I could not have asked for better service. I wish every contractor experience was the same as the one I had with FCI. We love the Luxury Vinyl Plank flooring. Its absolutely flawless! Thanks, Denise, for making this entire adventure easy and seamless. Looking forward to Phase 2 & 3 with you guys!

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Carol M

Your company did the floors in a neighbors condo and I got one of your cards and kept it. I am So glad I kept it! Home projects became my tasks to take on this year. I am over the moon loving my new Shaw Distinction Plus French Oak LVP that I worked with your company to install. From the in home meeting with Eric, to my many follow up questions as I narrowed down my choice working with the wonderful Denise! Communication was always there, which I appreciated greatly and the scheduling so I could still work from home seamlessly. Ripping out the old carpet and putting in this beautiful flooring was the cake, the replacing 1978 baseboards the icing. The cherry and sprinkles go to Rich, Josh and Chris, the installation team. Rich went to extra lengths to make the loft ladder wall match the other trim!!! You guys hit it out of the park!! Anyone looking to put in flooring I recommend them and really should consider replacing OLD baseboards!! Game Changer!!

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Kara Campbell

We worked with Denise and Grant on a floor remodel - removing old carpet and adding new LVP. They were super communicative and overall a pleasure to work with. We emailed a number of floor companies and this was by far our best experience. Absolutely recommend reaching out to them for any of your flooring needs!

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J. Barrett Carter

What can I possibly say about Floor Coverings International West Metro Atlanta besides simply…WOW! From the initial call and consultation through the final walkthrough, they were timely, professional, courteous, very customer service oriented and installed exactly what we wanted. They clearly stated what they planned to do each day and followed up with me at the end of the day to tell me what they accomplished and planned for the next day. Our job consisted of replacing carpet in a number of rooms, stretching the carpet in several rooms and changing one room from carpet to hardwood. We actually wanted to replace carpet in a few rooms, but changed our minds after discussing it with Denise, our representative from Floor Coverings International West Metro Atlanta. She seemed more concerned with our overall satisfaction than the amount of the overall sale. Since we had carpet and hardwood installed, we dealt with two different install teams. Both were equally professional, neat, clean and did a fantastic job with their respective craft. They cleaned up very well after the job was complete and made sure I was satisfied before they left each day. When it comes to the new hardwood, it butted up against existing hardwood that was installed in early 2006. We were very concerned with matching the two woods to the point that we ordered a border to separate the rooms. When the installer showed up, he recommended that we return the border as he was confident that he could match it well enough that it would not be noticeable. They used the same wood species and overlapped the sanding, staining and top coat expanding by one board with each process to feather out the blending of the location where the new meets the old. Well, the borders were returned if that tells you how well they matched! If you are considering any flooring needs, give Floor Coverings International West Metro Atlanta a call and ask for Denise! You will thank me later!

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