Atlanta, United States
690 Courtenay Dr NE
N/A
+1 4048754551
Toilets
Wheelchair-accessible toilet
Initially, I was very frustrated: my teen was in crisis, every day felt like years, and the waiting list was not working for me. If you are waiting, it is worth it--carry on!! Once my daughter was admitted to the facility, I understood the wait: Hillside is extremely specialized and highly personalized (and accepts insurance)! Once we got in, the experience has been phenomenal (and I am not easily impressed and even less so when it comes to caring for my children). The program is so thoughtful and well-rounded. Our care team is consistently impressive in their expertise but even more meaningful, it's tailored directly to my daughter and our family. The team is totally accessible, responsive, committed. As a parent, I cannot fathom a more beneficial scenario for our family. I was totally overwhelmed, terrified and desperate. Sometimes I still feel scared, but I have an ever-present team who knows us and always communicates helpful advice whenever we need it. Being at Hillside is a gift.
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honestly, it was a fair experience. i was in the kiwanis cottage in june. all of the staff were super nice once you got to know them. mrs. whitney is a whole different breed, but thats just her personality i guess. shoutout to mr.schneider though, he was a real og. i met really amazing people there, and i love the women who run the garden!! so sweet. let me just tell you, THE CHOCOLATE MILK, OH MY GOD. it was so good, the best i've ever had. it was a lot of fun being able to go do therapeutic activities n' such. it truly helped me being there, i'm much more calm, and i know how to handle my urges and emotions better. i did get covid-19 there though, which sucks. other than that, amazing experience.
Our experience at Hillside has been nothing short of exceptional. Communication with everyone, from my sons therapist, to the medical staff, education team, and most importantly - reaching my son - has been better than I could have ever expected. I get calls from at least one staff member almost daily to check in about my son's care. Hillside also encourages FaceTime to speak to my son in the evenings, as well as recommends family therapy via Zoom. This gives me a more interactive experience than just a phone call would be offer. My son has enjoyed horticultural therapy class this week. The grounds don't look like a residential facility, more like a higher end boarding school in a beautiful neighborhood. My son has had a very positive experience so far, and he is more open to getting the help he needs being in a supportive environment at Hillside. I do highly recommend this facility.
DONT SEND YOUR CHILD HERE i stayed at mcburny and the experience was awful the staff were very disrespectful and knew your triggers and did not care whatsoever, i saw a girl slam her head into a windowsill and bleed over the floor and the staff said she was being very “dramatic” and i tried to help and then they put me on restrictions for trying to be a genuine human being i don’t recommend sending any child to hillside. it was very traumatic and had me more stressed out when i got discharged i never wanted to go back there ever again.
This place felt more like Juvie. The staff can get a bit snippy. But there were a few that were nice. The showers were a joke I remember how surprised I was the first time I turned it on and the tiniest bit of water came out. At times I felt like my therapist either didn’t seem to care or was not equipped to deal with my issues. The School was okay. THe teachers were nice. But the schoolwork felt like they just knew we had to be in school and gave us random worksheets. Also the restraint I saw I know it wasn’t a straight jacket but it functioned like one. Staff members would carry the person in the device like they’re carpet. One more thing they encourage Positivity at all times. I am a natural negative thinker. But I feel like myself included we need to find a balance between positivity and negativity. This was a long time ago so hopefully things changed.
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