Atlanta, United States
950 S River Industrial Blvd SE
N/A
+14046248071
Upon arrival we were quoted one price then at the shop they wouldn’t give us the truck without paying 120 dollars more. Then came up with multiple excuses as to why they couldn’t give the truck back. For example, the registration was expired which it wasn’t, the license that was provided didn’t look like my husband clearly it did. We ended up calling the police and issues got resolved that way. Never again. I do not recommend.
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The customer service is horrible. I traveled from another state pick up my car that was towed. The girl at the front desk said it was towed for no insurance and then she said it was parked in the wrong place. She told me she needed proof of insurance. There was never a lapse in coverage. I emailed the declaration page while standing in front of her. The dates clearly showed coverage from May - November. They picked the car up 7-28-20. Then she looked at the proof and still said it needs to show before the tow date- What? I said let's call Geico. She said, I need to speak with a supervisor. I said, go get the Supervisor. Oh, he's not here he's on break. At that moment, I almost lost it. I told her I don't have time for this, I traveled from out of state and I have a tow truck outside. Finally, she said I will release it. I said how much is it? Before, I could get my debit out of my purse she said your name has to be on the card. And it is! So, I pay she releases the car. They couldn't find it! 2 hours at this place!!!!!! I finally got the car.
Illegally towed my car and refused to tell me where it was. I called on 8/21/2020 to see if my car was in their lot, claimed they knew nothing about it. Called again on 8/22/2020. Called Atlanta PD and GSP on these dates as well, both told me they have no history of my vehicle or my vin in the system. Finally, 3 days later, I call them AGAIN and they acknowledge my cars in their lot. When I come to retrieve my belongings, they gave me a piece of paper claiming my car had been in their lot since 8/20/2020 and have been charging me accordingly. Customer service is non-existent here, as the rest of the reviews have stated. If you can avoid going here, please do
My vehicle was stolen and this company towed. There is no professionalism at all, the front desk person is real rude and charge me all kind of fees including (50 notification fee). They did not notified me, my insurance informed that that the vehicle was recovered and I look for it until I found the towing company that had it. Also while waiting on parking lot for it to be pulled I sow one of their employees cleaning another vehicle if you know what I mean by cleaning!!!
I felt the negative energy upon walking in the door nobody was there but me yet i had to take a number and sit for about 10 minutes then the lady was rude off the top this was a complete unprofessional setting and service. So much work is needed to make this a better experience people already have bad experiences going on showing up to places like this at least think about having a little customer service and at least put a sign that states all documents needed for release instead of making people wait then send them away this was a complete disaster ghetto to the max!!!
Deli
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