Atlanta, United States
2885 Clairmont Rd
$$$
+1 4043150681
N/A
Being able to complete your pick up order online is a great option. Makes picking up much quicker and easier. Staff made it very quick and easy at pickup. I've used this location several times and it's always been a good experience.
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No problems but service was SUPER slow! If there is any kind of a line you'll be waiting for a while.
My vehicle was not ready when I arrived on time and checked in online - it was still behind the gate and inaccessible. I went inside to get help and was stuck listening to 2 employees loudly and aggressively talk about a legal matter involving a customer on the phone for around 15 minutes before I was finally helped and my entire order redone. I had been on the property for 20 minutes before I was even asked to put my card in the machine. My son and I walked outside to grab our things from our car while we waited for our vehicle to be pulled outside of the gate. The employee told me to check the vehicle for damage and gas and handed me the keys. As she was walking away she said I couldn't park/leave my car at UHaul, and that I needed to park it down the street or have my son (11 years old) drive it off the lot somewhere else. I ordered this vehicle 5 days ahead of time, but i was given absolutely ZERO warning about this ule\, otherwise I would have taken an Uber to the location. I wasn't even able to leave the parking lot until over 30 minutes after my scheduled pickup time because of this. I have done business at this location a few times before and have NEVER been told I cannot park there. Staff here presented themselves to me as lazy gossips with very rude behavior. Terrible customer service.
This has been by far the best uhaul experience I’ve had. Jayla went above and beyond to help me out and I am extremely grateful. Will definitely be back in the future for business and will refer others to this location!
On the upside, the staff provides great customer service and are efficient. However, my uhaul truck seemed old and poorly maintained. The arm rest for the driver's seat was broken, there was old crusty food on the passenger side of the cab, and the steering wheel had to be held at 11 o'clock to proceed in a straight path. I suggest either better maintenance or replace the vehicle fleet. I also noticed a trend amongst all uhaul franchises because all of the furniture pads are filthy and disgusting. The dozen I rented had a stench and were infested with insects.
The staff were busy on a Saturday and seemed to have difficulty turning over vehicles for the next rental, but despite this were kind and gracious and clearly making an effort to move things along. The layout of the entrance and limited parking as well as signage to instruct vehicles contributed to some congestion which didn't help. I'd recommend parking by Sam's club and walking over if you notice a line of cars.
Deli
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