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Vacation Express

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Atlanta, United States

vacationexpress.com
Airlines· Travel Services· travel agency· hotel· flights search site· tour operator

Vacation Express Reviews | Rating 3.7 out of 5 stars (5 reviews)

Vacation Express is located in Atlanta, United States on 3500 Piedmont Rd NE #600. Vacation Express is rated 3.7 out of 5 in the category airlines in United States. As one of the largest and most trusted tour companies, Vacation Express is passionate about providing travelers with vacation deals to exotic beach resorts that offer so much more than expected. With over 25 years in the business, Vacation Express is your dependable, expert source for all-inclusive vacation packages throughout the Caribbean and Mexico.

Address

3500 Piedmont Rd NE #600

Phone

+1 4043217742

Accessibility

Wheelchair-accessible entrance

Open hours

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Mandi M

Vacation Express has issued me a refund on 5/6/2020 to a closed account. My bank rejected it because the account was closed. Vacation Express attempted to resend it by using an account number which was the last nine digits of my debit card number instead of the original debit card number. The bank rejected it again and informed me that the refund was issued in my name, but the account number belonged to a different bank not associated with their bank. Vacation Express has failed to re-issue my refund. Josh Knisely, staff accountant/payment verification fraud specialist/insurance claims verification has stated that their payment processing company First Data has processed the refunds and the bank has accepted the refunds, but he has not shown me any evidence proving which bank accepted the refunds. He only has shown me that the transaction was processed and for the amount. The thing is, the funds never showed up in the account and my bank showed me where they rejected the funds because the account was closed and it was the wrong account number. Josh has assured me that he would look into what happened with my refund and would set up a conference call with my bank and his companies bank, but when I show up to the bank ready to do a conference he has failed to answer his calls and respond to voicemails. I filed a BBB complaint and a rep has stated that he forwarded my complaint to the manager of the accounting department, but Josh stated that it is not true. I have not received my refund and Vacation Express has not provided me with information on what bank accepted the refund.

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desire dones

We had a amazing time! We read reviews and were a little bit scare. But since I booked our trip the Customer Service was super, got to the airport and the service also was good. We also booked the transportation with Vacation Express, got to the aiport and they were waiting for us. They gave us good information on our way to the resort. Resort was amazing! Good service and the staff is very friendly. We bought an excursion also and we had a great time. I will recommend to buy excursions at the resorts. I bought before thru the place website and when I asked I will have safe 35 per person. So, always check with your resort agent! Thanks!

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Gregg Coffman

We rely on vacationexpress.com for booking travel versus the other sites out there. We have booked several trips with them and have needed their assistance on a couple of occasions (one COVID-related and one not). We have always been satisfied with their service and assistance. They are also proactive with communication (arranging transportation, etc.) when we may have forgotten about it. I highly recommend Vacation Express for your travel needs.

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D JaX

Love the fact u can make payments

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stephanie jennett

Horrible horrible vacation with 6 hour delay by airline ran by Vacation Express. Hotel was horrible. Dirty!! Food horrible. Excursion booked through Vacation Express was horrible. Boat broke down. Explained everything and nothing done to rectify.

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