Atlanta, United States
730 Peachtree St NE
N/A
+17067330130
Ashley Kempton was rude and very abrupt. When someone is starting a stressful journey and calls in for information, they are looking for a kind voice on the other end that can nicely supply them with the information requested. Ashley spoke as if she didn’t want to be bothered and did not help me at all. I ended up going to another bank and getting nicer people with a successful result. BE NICE TO CUSTOMERS that are spending thousands of dollars!
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Initially things went well. The vials we purchased had high counts and seemed worth the price. When we first chose our donor, there were 70 vials. We ordered 6 total, and upon visiting the site to purchase more, less than 2 weeks later, the donor was sold out. The company does not bother to disclose that a donor is retired. We are so frustrated, if we had known all the information up front, our choices would have been different. We are coping with what we have, but it seems deceitful to not include vital information like that. They aren't helpful at all when you call either, just sorry, no options for you.
It's been 3 months since we made the complaint and my wife submitted the review about 3 out of 4 vials are completely of poor quality - extreme low sperm counts and way below standard motility. The staff there said they will follow up personally on our case. no feedback or refund whatsoever. Don't buy from them. The infertility treatment is hard enough. You don't need to deal with a substandard company. Happy to share our reports and experience if anyone wants to find out more about what we went through and the hell Xytec had put us through.
Always an excellent experience! Everyone is very helpful and the website is so well organized; ordering is fast and easy. They provide ample useful info. on each donor which gives an exceptional level of confidence. Highly recommend.
One of the easiest most reassuring experiences we’ve had when searching for a donor to help grow our family. The website is easy to navigate, with lovely donor photos and clear information. Customer service is kind, prompt, and ready to answer any of your questions! The obvious show of support for the LGBT is just that much more comforting. XYTEX helped us start our next chapter in life and we couldn’t be more grateful for that gift.
We loved seeing adult photos we also used the free 30 days to explore the site. The shipping was hands down the best after using 2 other Cryo banks and having them ship from the mainland too Hawaii you guys delivered in 24 hours! That’s amazing! Thank you! We hope and pray this is the one!
Three years ago we got Pregnant with our beautiful twins. Communication was top notch. I could email back and forth as I have a busy career. We are back at it again, and using Xytex. Once again the customer service is wonderful. We are glad we started with them, and blessed to be parents because of donor companies like them.
The screen process and quality are amazing. Ordering was so easy and customer service was great. I am very pleased with all three orders I’ve placed.
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