AT&T Store

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Goleta, United States

att.com
Cell phone store· Telecommunications service provider· Cell phone accessory store

AT&T Store Reviews | Rating 4.8 out of 5 stars (5 reviews)

AT&T Store is located in Goleta, United States on 7060 Marketplace Dr. AT&T Store is rated 4.8 out of 5 in the category cell phone store in United States.

Address

7060 Marketplace Dr

Price range

$$

Phone

+1 8055620121

Service options

Kerbside pickupIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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J

John Kennedy

I've been to this store three times and it's been a roller coaster ride. I went in to trade my phone with Royce and he's a really nice guy. He said that my phone met all the criteria for trade in. I waited for the new phone to come in before going to bring my old phone in. When I brought it in, I'm told by Vinny that my old phone doesn't meet the criteria and I'll need to replace the screen of the phone, which was not told to me on my first visit. At this point, my original phone has been factory reset and I'm using the new phone, so I have to shell out nearly 200 to replace the screen. I go to bring in the old phone after this and I'm told that since I had originally asked for it to be sent back in via the mail, I can't bring the old phone into the store, which I was never told on my second visit, even though I had told Vinny I had originally asked for it to be shipped. He made constant reassurances that I could bring it back to the store. If I had mailed the phone after I had met with Royce, I'm sure I would have gotten nearly nothing for the phone, since it didn't qualify for the promotion, but I had no way to know this. Working with Vinny was quite challenging. I never felt welcome and he would continue to give me inaccurate information on both what the phone is worth and what can or can't be fixed on the phone. I won't be coming back to this location, even if I have problems with the new phone. I can't trust a word that comes out of their mouths because they were constantly wrong and I'm now hoping the phone makes it in the mail and it doesn't have any other problems that they forgot to mention. Avoid if you can.

R

Racheal Saavedra

I worked with Aida she was absolutely the best! She was so patient and helpful I couldn’t believe the type of service I got it was fantastic! She lowered my bill saved me a lot of money! I really like the fact that she took her time with me and explain everything to me made sure I know what was going. I will be definitely be coming back to her.

M

Michael Bills

iPhone 12 Pro came in quicker than expected. 5 stars for the great staff. AT&T rocks.

A

Amy Moccardini

What an amazing experience with my mom. They helped us upgrade her phone, switch everything over but went above and beyond with some extra details. They were patient and kind and made the experience seamless. I highly recommend this location as not all locations are the same in this area. Our rep was Lawrence Williams. He was so patient and kind with my mom. Highly recommend you ask for this young man if you need to head to the location in Goleta.

A

Arte Ms. Fabulouz

Very friendly and knowledgeable staff. VOVID-19 guidelines are followed which made me feel and know I am safe. Royce was very informative, helpful and patient throughout the process I needed. Thank you!