Monroe, United States
590 Main St
N/A
+1 4752392424
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Assembly serviceRepair servicesService guarantee
Knowledgeable people, friendly and welcoming. This is a new hardware store within "BART CENTER". Nice clean store and well organized. I found what I needed, quick checkout and out the door. Highly recommend this merchant.
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I bought something and on my receipt it said redeem and get 7. off your next purchase. It did mention Go Rewards on the receipt but nothing about that you had to be a member or how to become one. No website, nothing. It did have a barcode at the bottom and said expired April 17-21 The cashier was very nice and helpful. She tried to cash it but it wouldn’t accept it. One of the managers at least I think he was came over and tried to scan but it wouldn’t take. He said I don’t know, the register spits these out once in a while but they don’t work. The cashier did correct him and told him it was legit. I said well it says I can get 7 off my order. He looks at the receipt & says that I missed the date, it expired. The cashier corrected him again. I was there on the 17th. Then he says well are you a Go Rewards member . I said no. Oh well then you have to be a member. I said I did look online and there are lots of Go Rewards programs how was I supposed to know which one? He said did you type in our store name? I said no but I shouldn’t have to guess. I said that’s bad business. If your store offers a reward program they should have something at the register telling people about it or the receipt should offer a website or something. He reluctantly gave me the discount but besides that people who worked there never said can I help you find something? Again the cashier did. My opinion, promote the cashier to management! She’s the only one who knows what’s going on and knows how to treat the customers in a friendly manor. 12 minutes waiting for this guy to figure things out & when he couldn’t he made it my fault. They lost a customer. I’ll go to Home Depot.
Great to work with. Store is a credit to the franchise. Well stocked and in a much needed location.
The staff was very helpful in finding me what I needed.
This store has just about EVERYTHING, and if they don't have it in stock they will order it for you. The customer service is outstanding just like it was from the accommodating familiar faces from the previous hardware store.
Beautiful new store. Very helpful staff.
The community is really looking forward to having a solid family owned and operated hardware store... Finally a strong contrast to the BIG BOX lack of customer attention and confusion... It's just sad to me that someone would give a negative review of a place not even open... Shame on you for hurting the smaller operations.
The staff was very helpful and pleasant.
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Wheelchair-accessible car parkWheelchair-accessible entrance