Kalamazoo, United States
5622 W Main St
N/A
+1 2693426600
In-store shopping
Car washOil changeRepair services
Since my purchase from Dennis Schurman to my 1 year service on my Audi, I don't think I could go anywhere else! This is the first place that does what they say and then some! I'm very happy with my purchase and service!!!
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Jon Gates at the Audi dealer is AWESOME!! He showed superior customer service skills. He was attentive during my visit, knowledgeable and friendly. While I decided against the Atlas, I will make it my personal business to ensure Jon handles my sale when the Genesis GV80 21’ is finally released. Thank you Jon!! You deserve a bonus!
DON’ T TRUST THEM.....Unfortunately I have nothing good to say about this place or their service department. Out of necessity I have been forced to utilize this place to service my Audi A4 (which is another problem that no one in this area works on these newer foreign vehicles), that being said, for 7 years I have dealt with incompetence in their service department along with a “lemon” of a car. This service call was no different, more excuses why it takes weeks to have it estimated and worked on, after my front end suspension collapsed ( 100,000 miles) while sitting in a heated garage, I was told by their service department once again “they just don’t know why this happened”... and then issued an estimate for more than half of what the car is worth to fix it. I will be paying for another tow truck today to take my vehicle to another auto repair shop ( in Grand Rapids) to be fixed for 1/4 of the estimated price that is including the tow bill. I then am told that I will have to pay for the estimate. My vehicle, keep in mind it has sat in their lot for 5 days now.. terrible service I will have to buy a new car but it certainly will not be from Maple Hill Auto Group. They know how to screw their customers over by monopolizing on the Kalamazoo area. My advise is stay away from Audi unless you are close to another dealer for service.
Just bought my 4th Audi from Ed Fitts, and once again he went above and beyond to get me a great deal on my new Q5. Personally delivered it, and made the whole buying experience just Great! Thanks Ed!
The service was for the Takata Air Bag recall and the appointment took about three-hours. The appointment set-up was easy to make over-the-phone. On the day of service, the Service Advisor, Ms. Kelsey L., was friendly, professional, and courteous. The check-in was quick and they provided me a shuttle ride service to and back from my desired location. The service technician performed a multi-point inspection and identified a discrepancy which I had already known about, which is a nice assurance that they actually performed the inspection rather than check-mark boxes on form. I always like how Audi Service centers are professional and treat you with respect even if your Audi is an older model. I recently moved to the Kalamazoo area, so the Maple Hill Kalamazoo Audi was the nearest to me. My Audi warranty has expired many years ago and I perform most maintenance/repairs myself, but if need any repairs and recalls beyond my skill or time, I will be sure to take my car to Audi Kalamazoo.
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