Aurora, United States
4315 Westbrook Dr
$$
+16308988840
N/A
Took in an old guitar for a set up. They did a wonderful job with amazing attention to detail. In addition to sounding and playing like new, they also cleaned and polished it to a high mirror shine! Oh, and they even replaced the missing plastic tip on the pickup selector switch. Such a nice touch! Highly recommended!
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Great people. Ive bought multiple ukuleles from here and I love them. Ive also taken music lessons here and the teachers are amazing.
Way better than guitar center and super friendly help.
I initially had a positive experience with this store when I got my guitar set up. It wasn't purchased there, but they did the setup and re-string for a reasonable price. When I got my guitar back, the guitar had it's strap on it, but when I got it back later that day, it wasn't there. I didn't play it for a couple days after so I didn't notice it, but when I went to play it - no strap. Not a big deal, I'll just call them and have them put it at the front desk for me. However, when I called back, they said they can't find it, told me to check the bag. Checked it again (obviously checked there first when I realized it wasn't on the guitar) and not there. I call them back to let them know it's not there, and they accuse me of losing the strap. First of all, I know it's a pain in the ass to take on and off (new strap, stiff leather) so I would have known if I had taken it off the guitar. Second, there's no apology for losing said strap, and the guy even has the balls to tell me they didn't lose it but he guesses he could buy me a new one if that's what I'm looking for... I'm not looking for a freaking hand out, just admit you lost the strap and you'd be happy to replace it. That simple. Sorry, but if you can't handle a customer's possessions properly, and then can't admit when you messed up, I can find somewhere else to spend my money.
My experience with staff has been positive. They have a good attitude towards music and have helped me find the right guitar all three times I've made purchases. I took lessons here as well and found a great teacher in Matt O'Brien who has really helped me excel and became a friend as well. This is a good local music store to use.
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