Austin, United States
2505 Longview St
N/A
+1 5128724541
Staff and management is terrible and incredibly unprofessional. Had a personal issue that was exacerbated by miscommunication on an employee's end, and when I went to management to have it addressed I was met with condescension and microaggression on an another employee's end who inserted himself into a conversation and proceeded to derail it. I must make it known that I found it quite sexist how he did this because his fellow (female) employee and I were communicating just fine, but for some reason he felt the need to take over for her. Anyways, definitely need better employee training in the realms of communication and customer service. Incredibly disappointed. The maintenance staff is quite lackluster as well, I should add. Your money is better spent elsewhere and definitely far from this place. A nice view is not worth any of this. That is all Axis West has to offer: a nice view, if it is not unfortunately blocked by construction. Furthermore, The elevator is CONSTANTLY out of service. Until this past August 2020, the last time the elevator was maintained was in JULY of 2017, hence why I am one of many students who has frequently gotten stuck inside of the elevator. I emphasize, do not live here!
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This listing is mis-leading and is a duplicate from same listing of Axis West Campus. It's pointing to the same address and website and is using a different phone number.
The apartment was fine considering the price. What really brought my rating down is the bs charges on my account after I moved out. Even with photographical evidence that a stain they claimed I had left there proved other wise, they refused to remove the charge and only lowered it. Although, I’m glad I only paid 75 instead of the outrageous 350 they were charging me, I am appalled that they resort to these kinds of things to prey on college students who don’t know better. Take pictures of every single part of the apartment before you move in and after you move out!!
Overpriced for the proximity to campus and the service offered. More often than not a package received during the day is processed a whole day later. Stereotypical predatory west campus apartments.
Location is convenient. Any issues are resolved quickly. One of the best parts is the staff, they are professional, friendly, and efficient!
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