Austin, United States
1111 W 34th St Suite 300
N/A
+1 5124546753
I choose to have my surgery at this center because I was told that I could choose to spend the night if I wanted to whereas the hospital, it would be up to them. I happened to be the only one who was on the floor that night so it was a very private, personal experience. I can not say enough about Stephanie and Edgar who were my overnight nurses, especially Stephanie! I felt seen, well taken care of and treated with kindness which is ESSENTIAL after having major surgery. That all ended at 5:40am when the day shift arrived. It seemed I was an inconvenience to one particular nurse who basically seemed annoyed that my ride was picking me up at 7:45am, which was the time they not only told me I could get picked up but also the time I HAD PAID FOR. Bed side manner is everything when you’re a nurse. Just saying. This review would’ve been 5 stars but the AM nurse (feel free to reach out to me for her name).
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The entire staff at Bailey Square Surgery Center took great care of me and did everything they could to make me feel physically and emotionally comfortable, and then they provided follow up care. My procedure was painless and low stress for me due to their diligence and care, and I had a great experience. I highly recommend Bailey Square Surgery Center in Austin!
Super friendly, everyone treat me very well, explained each step. Very thankful.
Surgical procedure this morning was exceptionally well-run by the clinical AND office staff. I dealt with 5 administrative staff prior to and upon arrival and all were helpful and thorough. Including reviewing all insurance info prior to my procedure (so I disagree with other reviewers who state overall the front staff are poor at service). I wish I could remember the names of all the staff I worked with, but I had NO anxiety while there. My ride received simple to understand but thorough instructions (both verbal and in writing). I hope I never have to go through surgery again, but if I do, this is the place I would do it.
The whole experience seemed chaotic. First we were called down to surgery - WITH 3 OTHER FAMILIES! We saw the rooms and centers that the others went in as we were last. It was a complete fail in terms of privacy for everyone who was placed prior to us - IMO. Once in our room the staff seemed very chaotic. The nurse talked constantly, like in an annoying way. Just give us some space, right? Ultimately the surgery went well, but based on my experience here I would ASSUME they have more issues than other places. If my ASSUMPTION is wrong, then they should train there staff to be more professional. And no reasonable waiting area. I was stuck in the triage room for 2.5 hours. They wouldn't let me go see my wife in the post-op area. The room didn't have a door and I could hear much of the conversations that the staff was having with other patients. I could leave the area and come right back in, with no access restrictions - not safe. Not conducive to privacy. Additonally, for good reason people aren't allowed to eat prior to surgery. They allowed these really rude people to bring in hamburgers and fries while they waited. And eat the food in the recovery area! It made my wife feel so hungry to constantly smell the food while she was trying to recover enough to leave and get lunch herself. SO RUDE!!! And the fact they allowed these people to eat lunch IN TRIAGE AREA is rude and unprofessional.
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