Austin, United States
7801 Burnet Rd
N/A
+15124190101
We had a wonderful experience with shopping at Bassett. Although we haven’t received our furniture yet (which we had anticipated with ordering custom made furniture and during Covid with factories working at lower capacity) we had the best assistance from our associate, Becky B. We never felt rushed, she was very helpful in explaining all our options from fabrics to cushions to finishes and she even pointed out we could receive a discount because my husband’s a veteran! Becky B. has kept in contact with us regarding the status of our order and has answered any questions we’ve had. We picked Bassett for their quality furniture and we most definitely found that their customer service was top quality as well. Thank you Becky B. for all your help with decorating our first home!!! We will definitely return for our future furniture needs.
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Love their furniture! Here's one of their contemporary leather sofas and unique rugs.
Sabrina has been more than helpful both times I've been in the Austin store. I stopped by to get some idea after purchasing a new home and she sat down with me to get an understanding of my unique space and guide me to pieces she thought would work well. I got lucky and she was between appointments. The ability to choose so many options is what puts Bassett above many other furniture stores.
I bought a bassett nightstand on line on 8-4-20 from the Austin Bassett Store and received it on 8-20-20. The drawers would not open but 8 inches, not enough to put in and take items out. A tech came out on 9-1-20 and said he could not fix with out damaging the drawers and maybe the cabinet. He said he would turn in a report. I have emailed twice and called three times and cannot get a response.
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