Austin, United States
4501 Burleson Rd
N/A
+15124443172
I have had two experiences with BMC. The first in 2017 was good. My recent experience in 2020 has been terrible. I order three solid core pre hung doors to match one I ordered in 2017. The first set came was the wrong size, no big deal, it happens. BMC rushed a second set, while I was installing them I realized they beveled the lock side and cut it done too much, I hade to bend the jamb out to meet the door hardware. At the top of the door you can see into the hallway when the door is closed. After getting the run around for months I went down there and they sent a technician out who agreed with me. I was told I would get new doors, two months later, not a word and no doors. I haven’t trimmed the doors in because I will have to straighten the jambs. It has been like this for months and I can’t get a response. Their door guys clearly don’t know what they are doing. It is really embarrassing, customer service is absolutely terrible. I would not pay a dime until you receive delivery and confirm it is right.
like
Several items were damaged. Management did their best to correct or make up for damaged product. Price for doors seemed to be the best in town.
Great place to purchase building materials , employees are very knowledgeable and hard working . Ill definitely be coming back for more materials
If I could give this company, location and staff a negative number that would be more accurate! Since 9/18 I have been trying to place an order now 10/5 and the order is still not accurate or placed to the vendor. The lack of response and attention to detail is UNACCEPTABLE! Unacceptable!!
I’m a business owner. But, apparently I’m not big enough for BMC, or so I’ve been told by the Austin and San Antonio locations. They don’t care about local business owners at all. I’ve had horrible experiences with them. From broken windows to projects being delayed months. I decided to use Building First in Buda but come to find out, they’ve merged with BMC. Beyond frustrated.
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