Austin, United States
5310 Duval Rd
N/A
+1 5124188228
My family had to move my mother here during the start of COVID 19. Everyone was so kind during a very stressful time. The staff here has been so attentive and went out of their way to make my mom feel at ease. Anytime I have had a question, the response time has been fast, which I really appreciate, since there is still no visiting. I feel like Brookdale is doing everything they can to ensure the safety of everyone under their wing. Very grateful my mom has them looking out for her.
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Brookdale North Austin…Simply Remarkable! My mother is 85, very independent and used to being on her own. After her fall like anyone, she wanted to go back to her house she’s lived in since 1962, but given her health situation assisted living was recommended. I researched several assisted living facilities in North Austin/surrounding area. By far Brookdale North was the best overall choice, the most economical and conveniently located. This facility has amazing, caring staff with a PASSION for providing the best quality care and life style for their residents. The facility is just the right size, very clean, has a floral scent and has a beautiful decor. Also has a beautiful courtyard for residents to enjoy. The chef prepares a variety of excellent quality meals which my mom thoroughly enjoys. Also Brookdale has a variety of activities and field trips residence can participate in if desired. She has actually gained some weight, feeling much stronger, and her vertigo severity has been significantly reduced. My mother is very happy, is now very active and has built life-long relationships with staff members and residents. Finally, my mother recently lost my brother, her son. Brookdale staff and residents have ALL been there for her and myself and have been especially attentive to my mom through this difficult time. There is just not enough gratitude for me to express for the staff at Brookdale North Austin. Thank you so very much Brookdale! Sincerely, A caring, proud son of my mother, John Guerrero
OK peeps!! I'm giving it the highest rating possible and I have not even visited the facility yet. My mother passed away not too long ago and I have been donating certain items to different facilities. Living in Anderson Mill Brookdale North is just right down the road and it seemed like it would be a nice fit. However being Grandma Texas I do like to do my research on anything and everything I do. So I call today March 3rd 2019 and the sweetest gentleman on the other end I do believe his name is Christopher in the memory Department he's a really sweet kid we chatted about what I could possibly donate that they would accept I'm talking DVDs things of that nature. And as Christopher answered every question I could possibly come up with never once did I feel he was in a rush to cut me short to get off of the phone he was very personable knowledgeable and extremely kind-hearted. So one more time I shout out to Christopher in the memory Department at Brookdale North YOU ROCK And to tell you the truth Grandma Texas thinks that you should have a raise. y'all have a good afternoon now. And by the way I will be dropping off those DVDs and some nice comforters.
My mother lives there and she said the staff is wonderful! She said there are activities as well. The only thing she complians about is the food (and she's not the only one). There is no dietician there and the cook is very inexperienced. She noticed the staff brings their own lunches and she never sees them eat the food. It's frustrating that it costs so much to live there with virtually no reasonable food service. She has her own food in her room so survives that way. She's not a picky eater at all but said the tuna sandwiches are plain tuna on dry bread with a blob of mayo in the middle. The salad is a leaf of lettuce with a few shreds of carrots and half a cup of awful dressing. Only when the bananas turn black will they buy new ones. The apples are baking apples, not snacking apples. The only ice cream is vanilla. When you're elderly and the highlight of your day is food, this is pretty sad. If you are sick and they have to deliver a banana to your room they charge 10. Our only saving grace is that my sister lives right around the corner and takes excellent care of our mom.
I love this place. Everyone is so caring. My mother stayed here and only moved because she decided to move to California to be by the beach. But I liked it so much that I continued to volunteer there and recently moved my father-in-law there. Updated: My father-in-law was a totally different situation than my mother. My mother was pretty independent. My father-in-law was totally dependent. He just passed and again I can't say enough how wonderful the staff is there. So caring and always willing to work with you on issues.
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