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Compound Security Specialists

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Austin, United States

compoundsecure.com
Security system supplier· Fence contractor· Railing contractor· Welder· Fence supply store· Steel fabricator

Compound Security Specialists Reviews | Rating 3 out of 5 stars (5 reviews)

Compound Security Specialists is located in Austin, United States on 440 Industrial Blvd. Compound Security Specialists is rated 3 out of 5 in the category security system supplier in United States.

Address

440 Industrial Blvd

Phone

+1 5124444283

Accessibility

Wheelchair-accessible entrance

Open hours

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T

Timm Oglesby

We completed our facility in 2019. Compound Security was the subcontractor to install all video surveillance systems, controlled front gate, building key pads and sound system. This company was a PAIN to deal with for the two years we worked together. All three new video monitors they supplied stopped working. The gate controller was way too slow to respond. Only when we hired another contractor, did they figure it out within minutes. The building key pads malfunction regularly (discovered to be due to improper installation). They fought us at every opportunity to NOT honor warranty issues. Their customer service manager often tries to over charge for warranty service, sells inferior quality devises and is unprofessional to deal with (argumentative). It's only when we threatened legal action did they comply with what was contractually agreed upon. We will never use this company for anything again now that our warranty period has finally ended.

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M L

Loved working with the tech \Mike\ We always got the prompt response and he resolved the issues quickly and met our needs. Def recommending Compound Security and ask for Mike!

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Katelyn Pavlik

Our HOA paid this company to build a fence, 2 gates and a fire gate. They built the fencing and the gates (the fire gate is not right), then refused to program the remotes and get the gates functional. They also overcharged for footage of the fencing. They then started saying they won't do anything else until we pay them more for the fencing they overcharged us for! Now they are not taking calls from our HOA contact even though they said they wanted to talk about everything. When we said yes, we would like to get this sorted, they ignored us and are no longer in contact with anyone here. When we hired this company, it was run by someone else who came to our HOA meeting and told us all these things they were going to do for us. Halfway through the project, someone else bought the business and they are unwilling to get the gates operational. We are now shopping around to find another company to take over and program the gates for all of us in the community and get us up and working. Unacceptable. I have only ever written good reviews online, but this is crazy!!

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Cody Smith

This company is attempting to honor its agreements. Even though, it has had some questionable business practices in the past. This company has issues with its intrnal communication one hand doesn’t know what the others doing. Project management is nearly nonexistent they cannot seem to follow through with planed specifications. These issues with project management are due mostly impart to lack of communication within their organization. It is also due to not appropriately collecting the stakeholders expectations and communicating those expectations to project team members. 5/20/2020 – Update reached out to this company via our representative and got no positive response from this company. No resolutions were reached and their willingness to even discuss. 5/26/2020 - Today, we met with the new owner of this company. He was very willing to work through the issues to come to a reasonable and agreeable resolution. This project has been sitting idle for months we discussed how to bring it to a close. This project was initiated under the previous owner of Compound Security Specialist. I will continue to update this review once certain deliverables are achieved: corrected invoices, fobs / credentials and training on operation of gates.

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Jennifer Baggarly

Keep your children in your homes. Their driver clocked 50 mph in our residential street. No regard for safety.

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