Austin, United States
2021 Guadalupe St Ste 260
N/A
+15122439991
Done Right was quick to get out and give me an estimate, they followed up to answer any questions I had, they started the work promptly, and they did a great job. I was particularly impressed with the clean-up. I had resigned myself to the fact that I was going to have to completely redo the flower beds after they were done, but they put everything back together remarkably well. The whole job took two days, one day of excavating and another of leveling and clean-up. We got bids from two other highly-reviewed companies for this job, but we went with Done Right because they communicated so well, they seemed very competent, and they were competitively priced.
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I saw a perfect 20 five-star Done Right review on Yelp which made me suspicious but my experience with them absolutely consistent with a five-star business. The friendly lady who first took my call quickly set me up for my foundation evaluation appointment and the estimator/evaluator guy Joe wore a mask and just plain embodied the patient, knowledgeable, respectful and friendly guy you hope shows up at your house to see what’s going on. The next morning Chris called me and spent a good thirty minutes explaining what Joe found and why they were not my best option for what I need done under my house. I generally dislike calling contractors of any color as my experience with them has been painful and frustrating with few exceptions. Done Right is one of these exceptions, they rock.
I was having issues with my washer/dryer unit shaking in a house I had just purchased. Chris and Done Right Foundation Repair were recommended to help stop the shaking by adding additional foundation support. This is my first time owning a pier and beam house. Chris and team inspected the foundation and gave me some feedback on things not done well by previous owners. Chris was honest, upfront and trust worthy. His crew was professional and very friendly. I’ve noticed a difference in the foundation support and my washer/dryer no longer shakes/moves when in cycle! I will continue to use Chris and Done Right Foundation for all my future foundation needs and highly recommend them!
I had a child care issue come up just before the inspector was scheduled to look at my foundation, and wasn't able to make it to meet at the appointed time. Even after explaining the situation and directly apologizing, the owner of the business refuses to reschedule the appointment. If the business can be that vindictive before they even start work, I'd be very concerned about hiring them for anything at all.
Chris and his team came and fixed what another local foundation company was supposed to fix 20 years ago. They did a great job and helped us stay on budget even when they hit unexpected issues. They also warrant any plumbing repairs which is nice if we have issues again in the future.
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