Austin, United States
4803 US-183 S
N/A
+1 5123852130
Wheelchair-accessible entrance
This company is the reason a zero star rating is needed. They purchased Sharp Propane and neglected Sharp's clients. Then, an order is placed for refilling, and they don't show up, blaming on last week's weather the neglect of six months. Do yourself a favor and swap those tanks to a company that is truly professional, and does not insult the intelligence of its clients. My 1 start is deceitful because they worked really hard to earn a ZERO.
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Christian is the best! Very patient, knowledgeable, friendly and professional. Very friendly and professional staff in the office as well. Filled me in in detail of all my technical and legal questions for propane.
Valentines week 2021 temperatures into the single digits. ferrell has been our carrier for over 30 years. NO MORE.... said Propane would be delivered sometime in the next two weeks! When you’re out of propane that’s not acceptable. Another carrier came through for me the day I called them! We were grateful! And at a better price!
Propane prices and fees are not a bargain, but I used them because I thought they were reliable. They are not. They failed to fill our tank before the deep freeze so we went into it with very little fuel. Now we are at 0%. You won't answer the phone or update us on delivery. At the very least, just answer the phone.
Ferrellgas bought out Sharp, which we had and were very happy with. Well, after a few months, I am ready to find another company. We are supposed to be on auto-fill. Well, we were getting low and I put in a request a week ago. We ran out completely so I called and they said that they might not be able to fill it for another week. After some back and forth, they told me that it would be delivered today, which is Friday. I called about 4 and they said someone was en route-its now 7 and no gas. They are closed and will be for the weekend. I have two kids and everything in our house runs off of propane. I already haven't been able to shower in two days because I was letting the kids and my husband use the hot water we had left. I am beyond irritated and will be finding another company. This is not the first time we have been on zero gas with Ferrellgas, the first time was miscommunication. This time was not. I guess I will be giving local restaurants my money this whole weekend since I can not cook. Even our grill is propane. Thanks for top notch service, guys. (By the way, the delivery guys are great. But, the company is not.)
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