Austin, United States
4300 S Congress Ave STE 101
N/A
+15123264822
We have had fox services work on our commercial ice machine a few times over 3 years. It's 5 years old. The first time to maintenance it and replace a water pump the total fees were just under 1500. The last time it was 2700 they wanted. The machine costs 4k. We paid them 400 for the first initial maintenance visit. Bought the water pump on our own for under 200. Completed the repair and water system cleaning in 2 hours. Fox has decent service techs but their billing process is disturbing. I would recommend them to diagnose a problem but not have fox commercial repair it.
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Outside of AT&T, quite possibly the worst customer service you will ever experience. My story is far too long for a review but do know, I don't review lightly and this review is strictly to warn others and encourage them to source alternatives. It's like they didn't even want the job. Then I talked to other alternatives and they proceeded to list a litany of situations this company has screwed over others. It's laughable guys. Run!
Great professional service at a great price. Technicians a amazingly professional!
Our company called Fox out to fix a leak. Fox sent out two employees. It took the two employees a total of 10 man-hours before they could pinpoint the leak. Once their assessment was completed, I asked them what the cost would be to fix the leak. The plumber didn't seem to know how to bid the job. So, he told me he needed to check with his supervisor and get a quote sent over. After I had to call Fox and request the quote, it was sent over. They quoted 6,200, for what we needed. After receiving their enormous quote, I called another plumbing company. I gave the other company the same instructions that I gave Fox. The second company found the source of the leak in less than 2 hours with only one employee. I asked the other company for a quote. The second company quoted the job for 1,600, that's 1/4 the quote Fox gave. The new plumber fixed the two leaks in less time than it took Fox's employees to even find the leak. The worst thing was Fox billed us 1,043.75, for their employees' time! Worse still, THEY DIDN'T FIX THE LEAK! After contacting Fox about their outrageous invoice they decided to take the to take off the \helpers\ portion of the bill, 260. So in effect, we paid Fox 783 for a leak they NEVER FIXED!
Techs are on time, always explain everything and make it easy for us. Wouldn't use anybody else.
Deli
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