Austin, United States
1300 W Lynn St Suite 207
N/A
+15128921300
Fully Promoted has done multiple orders for our company over the last couple of years, including pullovers, hats, shirts, and branded water bottles (to name a few). All have been loved by both our employees and our customers, and they have been delivered on time (and at a great price) each time. The service is very good. The staff has been helpful in recommending and locating items for us, in some cases suggesting changes to our designs that made things look much better. And in one case when a single shirt in the order came out with a logo slightly misaligned, the owner helped correct it quickly and without issue (and still on time). Thanks to the Fully Promoted team for all their help!
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Friendly service and professional results. Thanks for your help!
The staff was very nice and helpful in the beginning. We received our shirts and we loved them, that's what the 2 stars are for. Unfortunately, two of the shirts had the wrong names for the wrong size shirts, which is an obvious mistake because there was only one name with only size small shirts made and one name with only size medium shirts. We contacted them to let them know of the issue. Instead of resolving it and giving us the correct shirts, they informed us that they made a mistake with our account and we actually have an outstanding balance of about 130, even though we had paid the balance in full upon receiving the merchandise. We said no problem, make us the correct shirts and add two new names to the shirts and we'll take care of it. It has been months now, and we have not been contacted since. We called them today in hopes of resolving the issue but unfortunately were not able to. The sales girl informed us that the owner would contact us at 12 to resolve the matter. It is now 3PM and we still have not heard back. EmbroidMe is a franchise, so you're not really dealing with the owner. We were planning on using them to make hats but since this experience, we found a locally owned embroidery shop, with better pricing and better customer service. They will be getting our business from here on out.
Great work on our work shirts, we have used them several times and will continue.
Deli
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