Austin, United States
201 Colorado St
$$$$
+18667777550
N/A
The service itself is pretty awful. It’s impossible to get anything to run without lag or minutes worth of buffering and that’s with no other devices being used in the apartment. Not to mention it’s the only provider that our community allows. Customer service recommends resetting the router every week for maximum speed but if anything that makes it slower. I didn’t think at&t could be beat in trash service but google did it pretty easily.
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This is your guys at the Griffis Southpark apartment complex. Double parked and listening to chopped and screwed so that two buildings can hear it. Wanna do something about that?
-''unauthorized payment was made ' after i froze my account!!! '-i tried to give google fiber a chance ,i had ping issues and they kept blaming my pc my phone and systems,i built a brand new pc '' knowing its not my end the issues are bad'' and once i built the pc same problems,had several techs supervisors,all still blaming my end,i told them the ping in my own state was way to high... should be 10-20 maybe even 5 since its '' fiber'' but sure dont feel like it at all!! so i get spectrums service ,guess what!! i ping low again and nice!!!! so i try to despute the unauthorized payment and the professional google cannot give my money back ,they charged for sept even after i froze this account!!! they only want to offer credit ,this is 2020 and the great google cant help out the customers ,the REP alyssa tells me ''Unless you choose to resume service, then the credit will apply to your bill when billing resume'' do i want to go from a good connection back to googles terrible ping and routing?? no ..i want my money back especially with this pandemic going on. smh!!!!!!!!! DONT USE GOOGLE FIBER you can prettend you care about the customers replying to these reviews but you dont take care of anything,so for you guys to see the reply no they didnt fix a damn thing. just dont get google fiber. its trash for gaming
They will cancel your service immediately if someone else accidentally signs up at your same address. I live in a large apartment complex so it’s likely a new resident signed up under the wrong apartment number. No questions asked they’ll just email you to return your stuff. In shock, since I work from home, I called customer service and they said it’ll take two days to investigate. So since some random person accidentally typed in the wrong address I have to find somewhere else to work for the next two days at least.
I would give Google Fiber 0-stars if possible. I live in Austin, and I've been trying for over a month to get Google to do a simple fiber install on their own infrastructure, and it has been a complete waste of time and effort. They have no clue what they're doing. I have a Google fiber distribution panel 10' away from my exterior wall and they can't figure out how to get me connected. Their agents will say whatever you want to hear so they can move on to the next chat. Escalating to a Supervisor is just as bad - they don't take ownership of anything. Google fiber told me their construction crew would call me at least 4 times and nobody has ever attempted to contact me. Pathetic attempt at trying to be a fiber provider.
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