Austin, United States
8512 Brookfield Dr
N/A
+15128776650
If you pop on over to Yelp, you’ll see this company only has 3 stars and with good reason. They’re not responsive, I’ve tried calling and texting and they never get back to you. I messaged to let them know I had a sprinkler leak in the backyard and there was a puddle, asking for a quote on sprinkler repairs. I followed up with a phone call, Edwin didn’t bother to respond to my questions and when the guys showed up for the regularly scheduled service, they drove the mower right through it and made a mess of the yard. No response when I raised this concern with photos. I’ve been a customer for over a year, not anymore. Edit to respond to the owner: This is just plainly untrue. I have paid all invoices on time and have all the receipts, I’ve added the last 3 months to my review as proof. (Check the Google Maps app or Yelp if they aren’t showing up in the web browser, I confirmed they're visible there). I’m also adding a screenshot of the owner response in case they try to remove it now that their dishonesty is exposed. I get that people get busy, have bad days, make mistakes - this is not that. This is a blatant lie in an attempt to discredit a customer review. It demonstrates a lack of moral character and honestly makes me feel even better about taking my business elsewhere. Truly despicable behavior, I would not recommend doing business with them.
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The customer service and follow up at G's are fantastic. They are knowledgeable and do skilled work. Currently, they are servicing our irrigation system but we are looking forward to doing more work with them. Thank you, G's Landscaping Construction.
The short version- I called on Monday, Edwin was out to my house on Tuesday, understood what I wanted, sent me samples that afternoon, and on Wednesday we had a beautiful front yard better than anything I could've done on my own. Incredible quality, incredibly fast. I'm not using anyone else for future projects.
I contacted this company via email earlier this week attempting to book a quote. I received a reply saying they were booked for the week and they could possibly schedule me for the following week, I declined because I wanted my lawn cut sooner than they could cut it. They responded saying they could squeeze me in for Friday, today is Friday and I haven’t heard a peep from the company. Not even to say they can’t make it to me today as planned. I emailed them asking what the issue was and never received a reply. I find this VERY unprofessional and will NEVER contact them again. If you want a professional lawn team....THEY ARE NOT IT!!
These guys do a phenomenal job. We used to use a company right down the street from us. They charged less, but did not do as good of a job. I love how well they clean up after they come. Everything always looks so pristine when they are done. They are super nice people, and have proven they are absolutely trust worthy. They are worth every penny of the extra 10 they charge over the old company we used. I forgot to reschedule the crew this past Monday as I was going out of town. I usually lock my back gate, but this time it was unlocked, as I never locked it back after the last time they had come. I came home to the usual beautifully manicured yard, and they even locked the gate back! That gave me such a peace of mind about using them.
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