Austin, United States
2313 S 1st St
N/A
+1 5124428437
I had them come in to provide me with an estimate to repair a corner of my carpet as well as clean the carpet once the repair was done. Mark seems very knowledgeable. We set the appointment for the following Friday at 9 AM, I explained I had a meeting set for 1:30 and would need to be done before this time. He called the office and confirmed the appointment and the availability of the crew and equipment. It is now noon and they are a no show. Mark did call this morning at 9:30 to say the crew had another job but would be here shortly. I phoned his office only to be told they are still on the other job and that the dispatcher thought the job was to start at 1PM? I have had to camel my meeting and still have no idea when they will show up because the dispatcher did not know where they were at? I hope they do good work or I will have wasted a day of my life and screwed up the schedule of several business associates for nothing. At this point I would not recommend them as they seem to value their time more than they do their customers. Why set an appointment a week in advance if I'm the only one sticking to it? Follow up, once the crew arrived they were friendly, knowledgeable and did a great job, even taking pet stains out that other cleaning services have not been able to in the past, my carpet is off white so you can really see the slightest stain. I would recommend their work and hope the scheduling issue was not the norm. If they would have been on time I would have easily given them 5 stars.
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The only place I bring my Persian rugs
Great Rate, and they did a fabulous job through out the whole house for the exact price quoted! Very happy with the results. :)
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