Austin, United States
5717 S IH 35 Frontage Rd
N/A
+15123261649
They don't tell you they don't cover toll road fees unless you buy a pass. I ended up with a bill for roughly 65 for the toll road-double what it would have been through tex tag!! The first time i went here they charged me 300for smoke smell when no one smoked in the car they just saw me smoking at the office. I didn't want to even use them again but it was a Priceline option. Never again. The people are really rude if they even pay attention to you at all. Make sure you read the fine print!
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They refuse to answer the phone or truly aid you in getting you reservation. I called a total of 7 times and the 1-800 number for customer service was a waste of time as well. Save the headache go somewhere where your time will not be wasted nor will you be given the run around.
The car i rented was fine and I had no issues with it, however the people that work there are rude and dismissive, if and when you can get them to answer the phone. Location has ridiculous hours, not open on weekends or open past 4 pm.
The district manager is incompetent she is not very clear or informative she will give you the runaround she makes false promises and then cannot explain policy well enough for you to understand
Don't rent from here. Left a pair of brand new shoes in trunk. Gone. Just 2 weeks later. Sad thing is they are special made for a man's foot. Horrible service. Hertz you should pay your employees more so they don't have to live off your customer belongings
Deli
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