Austin, United States
421 Tillery St
N/A
+1 5127108801
If you're looking for something to do with a group check out hipside peddler! Matt was an awesome guide, very organized, and helped us out from start to finish! We had a group of 10 last weekend and got to tour some eastside bars and breweries that were AMAZING! My fav was Central Machine Works Brewery so be sure to add that one to your list. Lustre Pearl was adorable and had some great cultural murals outdoors. I think it's a great experience and allows you to adventure through Austin in a different way Thanks for an unforgettable experience for our bachelorette weekend!
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I booked Hipside Peddler (“Vendor”) for a service to be rendered on July 12, 2020. The total cost of the booking was 498.00. This was a group booking for attendees traveling from all over the United States. Unfortunately, due to the increase of COVID-19 cases in Texas, current traveling restrictions placed on several of the states where the attendees were coming from and a couple of the attendees being high risk (myself included – pregnant and asthmatic), we had to cancel. The cancellation was made on June 26, 2020, over two weeks before the services were to be provided giving ample notice to the Vendor. These are extremely unprecedented circumstances, and all other cancellations our group had to submit were processed with full refunds with no issues. I have attempted to resolve this matter amicably with the Vendor via email and phone and have explained that this was a group booking, so a credit for the amount is not acceptable. The Vendor has refused to provide a refund with the excuse that the purchase is non-refundable. I would understand charging a cancellation fee to account for the expenses associated with running business and processing a credit card transaction. The Vendor has not incurred any expenses due to our cancellation. as such, there is no reason for refusing a refund of the entire amount when NO services have been rendered and cancellation was submitted with ample notice.
This is a cool ride and a super nice guy!
We were planning to use hipside peddler for my sisters bachelorette. I bought a non-refundable ticket (knowing that was risky due to COVID). When Texas shut down their bars for a second time I knew we would not be able to make our tour. I called Matt from hipside and chatted with him. While he couldn’t offer a full refund, he gave me a store credit to use whenever I wanted. Or I could also sell the credit on Facebook marketplace. So sad we won’t get to use hipside in a few weeks, but would definitely recommend and will come back once given the chance. The people here are so understanding and willing to work with you. All you have to do is show them some respect and be willing to work with them. Kindness can go a long way
Matt was so accommodating to our missed tour and Alex was a wonderful peddler guide!!! So fun and exciting. Everyone needs to use this company they are great.
Deli
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