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Melrose Trail Apartment Homes

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Austin, United States

melrosetrailapts.com
Apartment complexApartment buildingApartment rental agency

Melrose Trail Apartment Homes Reviews | Rating 3.8 out of 5 stars (5 reviews)

Melrose Trail Apartment Homes is located in Austin, United States on 13005 Heinemann Dr. Melrose Trail Apartment Homes is rated 3.8 out of 5 in the category apartment complexapartment buildingapartment rental agency in United States.

Address

13005 Heinemann Dr

Phone

+15123319954

Open hours

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M

Meghan Moxley-Trees

My roommate and I have lived here for about a year. We just resigned the lease due to liking the area and overall the experience hasn’t been the worst. Rachelle is amazing and wonderful and always helpful and kind, the apartments are in a great location. The grounds are maintained and it is overall a quiet neighborhood. That being said.... We have had several issues with our apartment. All touch ups are cosmetic and there are some issues that frankly we didn’t expect when we first toured. Our outlets don’t hold plugs well, our dishwasher was put in wrong and we have to legitimately tape it shut, toilets don’t flush well, porch doesn’t have a screen and multiple windows don’t either etc. I’ve had maintenance requests closed with no outcome- legitimately nothing done, just closed out with no work done. This has happened multiple times, sadly, to where I will just try to make do with what I have because nothing ever really gets better. Maintenance will claim they have called to enter the apartment for service, when they absolutely have not and shut down requests/ mark them as complete when they didn’t complete the work. I’ve asked for my email to be added to the contact list as I’m the main contact for my household, not my roommate, but the office has not done this despite multiple requests. Overall, you could do worse. And perhaps it will get better- I know these times are hard on everyone. And if it does get better I’ll be more than happy to amend this. But as of right now I’m less than thrilled with my experience, which is unfortunate because it has so much potential!

E

Edward Pedley

Comfortable and quiet.

B

Brittney Dodd

I really enjoy Melrose Trail! The entire team is very responsive and helps make the experience here so great. I would definitely recommend this community!

C

chelle bell

Melrose Trail has awesome residents!

M

Mark Colon

I moved here in June and it’s been great thus far. The property managers work with you to find the best rental rates and they’re always available for other miscellaneous requests. The maintenance team is quick to respond as well and were there to help with any initial move-in pains. Great dog park and pool too.

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