Austin, United States
1071 Clayton Ln
N/A
+1 5124534968
WARNING:: BE ALERT:: NOT RECOMMENDED AT ANY COST I stay in Houston and was suppose to move in here on 1/16/2021 which is yesterday with my roommate for 2 bed 2 bath apartment. I was in touch with Tricia Moreno almost 2 week before my move in we even did virtual tour. The reviews were positive and Tricia was really nice but then I got horrible experience which nobody can think off. Issues started when I got the keys from leasing and went to see the apartment. I left like they have not even checked once after the previous tenant left the apartment. Issues Faced while Move-In: * Kitchen floor damaged * Bathtub chipped and dirty * Bathroom vent extremely dirty * Carpet Dirty not even washed once * Master bedroom wall chipped * Bathroom wall damaged * Kitchen -- Exhaust fan coil dirty (It should be replaced) * Dishwasher was broken * Balcony looks not even cleaned once * Fire Place dirty as hell * Stinking Refrigerator with yellow stains in it. * Kitchen Platform and Washroom Sink was yellow. I reported immediately to the leasing lady who was working that time on Saturday. They didn't even show the concern about working on their flaws and the lady left the office without calling me back which made me return to Houston with my stuff. It was such a devastating experience in my life I never faced any such issues with the apartments previously I lived in. I wish I can give them 0 rating. Please refer to the pictures posted along with this review.
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Mueller Flats was a great first apartment for me in Austin. It is a bit older but the units are renovated and nice inside. I really enjoyed my apartment layout, and while I did have problems throughout my lease (bugs, AC and heater not working) management was always friendly and responsive and resolved my issues quickly. I did have a small roach/ant problem when I first moved in, but they sprayed some stuff (Non-toxic to humans) and I never saw any bugs after that. The grounds could've been cleaned up and maintained a bit better, but all-in-all, Mueller Flats is a great value for the size of the units and location (very close proximity to all my favorite restaurants and shopping centers), and a quick 5-10 minute drive to downtown. Thank you guys!
I am not usually one to write reviews, but what got me in the door to this place was that the reviews weren't too bad. I'm hoping this will help anyone thinking about leasing here to reconsider. We moved in 6 months ago and since then the water has been shut off 6 times (today was with no warning or even an email from management); the police are here at least twice a month (on 12/2/20 there were gunshots on the premises); our mail room and some boxes have been broken into; only 2 of the 4 gates actually work; and as many other reviews have already mentioned, the roaches. The good things about these apartments is that management is usually nice and there is always parking.
A big shout out to Cynthia for her urgent response to resolving the problems with my garbage disposal & toilet issues. Works great now. Thank you so much!
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