Austin, United States
1426 W Howard Ln
N/A
+1 5123514000
Online appointmentsOnline estimatesOn-site services
We have used Native Edge for maintenance since the company opened. Over the years the service has varied a ton as the team changes. This week was no exception. I went out to get my mail and had to do a double take and go back outside. Who ever is new to the team you need to make sure you keep! The attention to detail was over the top and very much appreciated! The way the beds and the trees were edged made a huge difference and makes you notice immediately that the lawn was taken care of. Its the little details that really give the yard that \WOW\ factor and that is definitely one of them. Even the neighbors said something. So Thank you for the extra detailed attention - continue with the great work! Thank you for all your hard work and quick responsiveness!
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WARNING, great service until you sign a contract and make a deposit (50% of total), Then service goes down hill, FAST AND FURIOUS. INSTALLATION DELAYED NOT THEIR FAULT , They GOT BACKED UP. First of all no warranty of PLANTS surviving unless you get a 300 a month service contract for 3 months. NOT TOLD THIS IN ADVANCE. MY BAD WE ASSUMED A REPUTABLE COMPANY WOULD BACK THEIR WORK. DO NOT ASSUME ANYTHING WITH THEM After installation service GETS lousy TO WORSE. To get a response and action was VERY HARD and lots of excuses why project had issues , same answer always. It is NOT THEIR FAULT. Contract included a new sprinkler system, Turns out only partial, although quote says new sprinkler system BE CAREFUL GET FULL DETAILS of exactly what the scope of work is, DOWN TO THE finest detail in WRITING. Now the Sprinkler pipping is surfacing , told a settling problem. The pipes, as picture show, are in an area where they placed lava rock. Either they did not place enough rock or pipes were not dug deep enough. BUT NOT THEIR FAULT, SETTLING.........pipes sticking out real nice ADDITIONAL .WARNING DO NOT PUT MULCH WHERE THEY INSTALL PIPPING FOR SPRINKLER. SETTLING WE PAID for DEER PROOF plants/trees, after Deer munched at them, we were told to put protective mesh around items to stop the deer. A mesh looks real nice after you spend this amount of money. BUYER BE WARE
I can't imagine a better, more professional crew than Sarah, Jarod, Ralph, Chad, Emiliano, Isaias, Charles, and James. We were so impressed by their attention to detail, workmanship, and communication. Just.... everything was perfect. The crew also went above and beyond by trimming our trees and plants and power washing our driveway and sidewalk before they left—we were not expecting that. I have to mention Erin, too, who listened carefully to my vision for a front yard that would be a gathering place for our friends and neighbors. She took that idea and turned it into a design that was even better than I was imagining. Thank you so much for all of your beautiful work! We love our new front yard and can't wait to see it all grow in this spring.
Many companies are happy to build or plant whatever you ask them to build or plant. But Native Edge has the horticultural and landscape architecture expertise to provide sound advice. We needed to address broken irrigation, erosion due to steep slopes, plants and soil that had not been properly maintained over the years. Native Edge sourced custom-fabricated steel to add more terracing that matched the existing terrace walls. They replaced broken spray irrigation with drip irrigation, re-graded the slopes and adjusted the shape of our dry creek bed to redirect storm water runoff. They installed native and drought-tolerant plants in a modern design. And they did it all with a smile. THANK YOU Jarod, Chad, Ralph, Joe, Emiliano, Julian, Brenden, Devon and Kyle!
Our experience working with Native Edge, start to finish, has been refreshing. Given the pace at which Austin continues to grow every person with a hammer or a shovel thinks they can be a contractor or a landscaper. So it's been refreshing working with a company that wants to stand behind their work. Oh, and our yard turned out amazing too! From concept to design to install, everything turned out better than we thought. Dillon was our Designer and sort of de facto Project Manager. He was very responsive and did a great job setting expectations at each step of the process. I've seen other reviews mentioning that they were surprised about plant replacement and maintenance programs, we did have that experience at all. Dillon was upfront with everything. It also helped that we asked lots of questions. The design he put together was perfect. He mentioned to me that he stepped outside of his comfort zone for our design, from the more modern designs he's used to. My wife and I think he nailed it, the design really fits the character of our house. The install was smooth. The foreman, Jarod, communicated onsite dates with us clearly, and there were very few surprises. The entire install crew: Clifton, Ralph, Brenden, Devon, and Joe were all incredibly professional, responsive and clean. Given the current state of things with the Covid Pandemic we are working from home, they all did their best to keep that in mind and keep things organized and tidy at the end of each day. The entire Native Edge team has been super responsive to all of our questions and inquiries. They all also handled my uncontrollable urge to micromanage certain details professionally. As I said, it was refreshing working with a company that cares as much about the final product as the customer does. We'll use them again in the future.
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