Austin, United States
2801 S IH 35 Frontage Rd
N/A
+1 5123838928
There is a bitter sort of irony in the people tasked with administering examinations to ensure your competency, being so deeply incompetent themselves. Admitted that they failed to schedule a proctor for what appeared to be a fully booked morning, so an entire testing room was unavailable and everyone told to reschedule. Staff then proceeds to tell everyone to hang around for a half hour, in case something changed, which everyone knew full-well it wouldn't, but had to do to get the ticket numbers to be able to reschedule without paying for the examinations again. It's 2020 - not entirely sure how one simply fails to schedule an exam, or, if you're short staffed, how your system allows your center to \overbook\ its self, but it's pretty inexcusable given that this is exactly one half of their entire purpose, handling the logistics of the exams they administer. Complete and utter failure.
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Friendly staff, easy check in.
Been here twice in two weeks- each time to take a lengthy certification exam. Just wanted to thank you for a really seamless and safe process in the wake of COVID. For both exams- appreciated clear directions on COVID procedures as well as the care you took at all stages.
The worst run company in the United States. Cancelled a test 12 hours before via email, still says scheduled on their website/system. Not able to reschedule the test. No one answering the phone on the weekend. There is such a large cost to these exams and Prometric can’t even run a business better than I could run a lemonade stand when I was 5 yrs old. I wish and hope for an alternative testing center and I’m sure thousands feel the same.
Employees should be respectful to test takers, and be quiet during the exams. We are not paying hundreds of dollars to take an exam just to hear people chat about their personal lives, and laugh. It makes it really hard to focus on the exams. Also, the rooms are really cold, so layer up!
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