Austin, United States
8907 Bee Caves Rd
N/A
+1 5122638450
I never write bad reviews, but I hope this one prevents someone from losing money from Southern Landscape. Last year, we got a preliminary design done by Colleen. She didn't ask anything about our desires for our project, and designed a space that was not at all what we wanted and way beyond our budget. We requested edits to the design, but we never heard back. After many weeks, we sent a message through their website saying the project was unfinished and we wanted the design file to have someone else fix it. A woman named Shannon sent us a PDF file that could not be edited, and we never heard back. After spending a lot of money on the design, we ended up with nothing. This company lacks professionalism and ethics.
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We paid for a landscape plan that was not very good so never implemented. Not worth the expense. Bad mistake on our part.
Be very careful working with Southern Landscape. We reached out for a proposal to put in a sandstone patio in the backyard. Our budget was around 8,000 - 12,000. Upon looking at the space Colleen said that the project was doable and within price range. After paying the 500 design fee we received back 4 proposals several weeks later ranging from. 18,000 - 40,000. Their was one proposal that was around 12,000 that included nothing that we discussed. We've written several emails and have not heard anything back. Trying to get back half of our design fee as outlined in the contract. When asked why the proposals were so high Colleen stated that was the cost of sandstone. If the project was going to be that high I wish we knew before we started down this path Not sure where mis communication occurred but all were hoping to do now is get back the 250 outlined in the contract.
Thank you for your wonderful services and for keeping my garden in its best shape!
Love this company. So professional, prompt and accessible. Thank you for all you do.
Deli
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