Tenfold

Tenfold is located in Austin, United States on 2222 Rio Grande St #250. Tenfold is rated 4.7 out of 5 in the category crm provider in United States. Tenfold’s solution allows companies to dig deep into their business history and aggregates all data, including sales, service, and marketing, and provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into their existing CRMs, such as business call, email, text, and chat, reducing the need for manual data entry.\n\nThe product aims to solve the problem of callers needing to provide account information over and over, or long waits while reps take time to look up basic information.\n\nWith Tenfold, anyone interacting with a customer can easily access a unified view of previous engagements, actions, and conversations among other things with that particular customer, enabling them to make prompt responses and decisive actions to ensure customer satisfaction, more business opportunity, and improved business growth.\n\nTenfold integrates with many CRMs and phone systems, including Salesforce, Microsoft Dynamics, Avaya, Cisco, and Genesys.\n\nImprove Customer Satisfaction & Customer Experience\n•\\tImmediately recognize callers with inbound/outbound screen-pops\n•\\tReduce Average Handle Time (AHT)\n•\\tComplete context at your reps fingertips\n•\\tStreamline case management and data capture workflow\n\nIncrease Productivity\n•\\tClick to Call\n•\\tAutomatically log calls\n•\\tEliminate Manual Searching\n•\\tNotes, Next Steps & Dispositions\n•\\tStreamline Workflows\n•\\tSupport Blind & Warm Transfers\n•\\tSupport Custom Objects, Cases, Opportunities,Tenfold’s solution allows companies to dig deep into their business history and aggregates all data, including sales, service, and marketing, and provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into their existing CRMs, such as business call, email, text, and chat, reducing the need for manual data entry. The product aims to solve the problem of callers needing to provide account information over and over, or long waits while reps take time to look up basic information. With Tenfold, anyone interacting with a customer can easily access a unified view of previous engagements, actions, and conversations among other things with that particular customer, enabling them to make prompt responses and decisive actions to ensure customer satisfaction, more business opportunity, and improved business growth. Tenfold integrates with many CRMs and phone systems, including Salesforce, Microsoft Dynamics, Avaya, Cisco, and Genesys. Improve Customer Satisfaction & Customer Experience •\tImmediately recognize callers with inbound/outbound screen-pops •\tReduce Average Handle Time (AHT) •\tComplete context at your reps fingertips •\tStreamline case management and data capture workflow Increase Productivity •\tClick to Call •\tAutomatically log calls •\tEliminate Manual Searching •\tNotes, Next Steps & Dispositions •\tStreamline Workflows •\tSupport Blind & Warm Transfers •\tSupport Custom Objects, Cases, Opportunities