Top Hat Self Storage

Danielle Detgen

Absolutely worst experience I have ever had with a storage unit facility. I called to try to make a payment in my 3 day "grace" period and had to leave a message because the person there did not know how to take a payment. I never received a call back until AFTER my 3 day grace period, and had to pay the extra late fee. I tried to give a 10 Day notice (per protocol) and it wasn't until the SECOND person I spoke to had any record of it. I get a different person on the phone almost every time and this leaves me wondering who communicates with who and how I know my requests are being dealt with. I eventually went in personally to get a signed letter that I gave my 10 days notice just in case there was any doubt of that before leaving. While leaving, the person working the office had a horrible attitude and was extremely rude after asking for the deposit back. The manager did call and personally apologize on his behalf and said he would mail us the deposit, however it has been OVER 30 DAYS and I have still have not seen my deposit. Whenever I call and ask what is going on, I get someone different, who per usual "takes a message".

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