Baldwin City, United States
713 High St
N/A
+1 7855945414
Wheelchair-accessible entrance
I see your signs going down lone elm coming up north from spring hill about running cable through there, i believe with the intention to run them into gardner. are you going to offer service to these lone elm neighborhoods? our suddenlink internet goes out almost daily and it's almost impossible to work from home here. the internet in these neighborhoods legitimately worked better 15 years ago than it does now. Please consider it.. I know everyone here would love an alternative.
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I've had RG Fiber for a little over a year now. I was exited to get fiber network here in Baldwin since I had google fiber in KC and loved it. At the beginning there were a few hiccups but I felt they went out of there way to get my house hooked up. I am a little concerned as we're losing internet more frequent in the evenings but the majority of the time its back online fairly quickly. Unfortunately they no longer call to let you know its back online or to ensure everything is ok on your end. I feel the biggest complaint is that the fiber cable is still not buried and its going into the second year.
The quality of the internet is great, but I paid and had my cable “installed” in June of 2019 and it is still sitting on my yard. 2 mowing seasons, probably around 50 phone calls, went into the business 5 times to talk to people. I see others are getting service and other communities have expansions and I still can’t get a straight answer on why it still isn’t buried. Even asked for a rebate, installation refunded or what would happen if I didn’t pay my bill for 16 months. Great product, lousy service
Terrible customer service. Service was put in October of 2019 with a temporary line going across mine a four neighbors properties. Now 15 months later the line is still not buried. It is a safety concern with little kids constantly tripping over it. I have called multiple times for an update and they keep giving me vague responses but no actual date that they will be here. The internet is good but this company only cares about getting new customers not taking care of the ones they have.
Professional company with hometown values. They recently donated their time and professional expertise to set up video conferencing and program the new community splash pad. Thanks for all your help. Can't wait for the community to be able to enjoy their great new space.
Deli
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