Baltimore, United States
7698-B, Belair Rd
$$
+14106631388
N/A
I arrived home from work to find a lovely cookie bouquet on my doorstep. Apparently, the animals thought it was appealing as well, and had a few bites! The bouquet was wrapped only in cellophane. I called the company and spoke to a polite rep who requested I send a photo. Less than 30 minutes later he called me back to let me know that I could expect a replacement bouquet. At 7:30 pm, the Baltimore store manager, Ahmed Shafie, personally delivered a new bouquet to my door. He apologized on behalf of the delivery company (outsourced) and stated that he would address the issue with the driver. Mr. Shafie went above and beyond. Excellent service and I would definitely order from them in the future.
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I had an order sent to my Mom who is 75, the cookies were shoved in the mailbox. They didn't get them until they checked the mail which was on top of them and from being in the mailbox, got ants in them. No one knocked on the door or dropped off at the door or anything. I left a message on their website, no one called me all week. I just called them and they told me to get a picture. The woman is 75 years old, doesn't have a cell phone and why would she keep cookies that had ants all through them. Someone told me to use this company and I was so excited to cheer my Mom up and they act like spending 50 is nothing. When you don't deliver to the door like your supposed to. So disappointed!!!
I ordered a cookie bouquet for a birthday the day of. Said first available delivery was 2 days away (Monday), which was fine since I was so last minute ordering. Got a personal call that evening thanking me for my order and offering to deliver same day, which I accepted. Worked out perfectly, and looked exactly as advertised. Will definitely order here again!
Cookies were delicious, and well priced for what I wanted. Not only that but the owner hand delivered my order to my home ahead of schedule. I'll be reaching out to Cookies by Design for all my future cookie needs. YUM!
I'll never order from this place again. I wish I could give it zero stars. I placed an order on 2/10/20 for the delivery of Valentine cookies to be delivered today, 2/14/20. I called yesterday to ensure everything was in place for the delivery. The sales clerk was so rude, like I was bothering her. I told her why I was calling and she didn't ask me any questions as to the order # or the name of the recipient. After I offered that information, she said that the order had already been packaged and ready for delivery. Day of delivery, I called around 10 a.m. to make sure the order was out for delivery and I got the same response and attitude as yesterday. After I offered her the information she needed to see what order I was referring to, she said that the order was out for delivery. 6 1/2 hours later, I called back because the recipient's office was going to close in 15 minutes. I gave her the name and phone # to call even that the office was closed. It is now 20 minutes to 6 p.m. (bakery's closing time) and my order is still not delivered. Now the bakery will not answer my phone calls. I placed an 89 order and this is the service I get. Never again!!!
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