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Kilwins Chocolates & Ice Cream

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Baltimore, United States

kilwins.com
Gift basket store· Ice cream shop· Candy store· Catering food and drink supplier· Chocolate artisan· Chocolate shop· Confectionery· Cooking class· Dessert restaurant· Dessert shop· Wedding service

Kilwins Chocolates & Ice Cream Reviews | Rating 4.3 out of 5 stars (8 reviews)

Kilwins Chocolates & Ice Cream is located in Baltimore, United States on 1625 Thames St. Kilwins Chocolates & Ice Cream is rated 4.3 out of 5 in the category gift basket store in United States.

Address

1625 Thames St

Price range

$$

Phone

+1 4102769300

Service options

DeliveryIn-store shoppingTakeaway

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Coffee

Open hours

...
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V

vanessa rosal

I'm giving it a three because my last experience was not great. I love the chocolates here they are superb I would almost say better than Godiva. However they have this one person there who really should not be working with customers because she does not speak up and she's doesn't explain things. I was getting ready to buy multiple Valentine day boxes with custom chocolates and I think I would have spent at least 100. The sign only talked to three sizes but the table had four different sizes of boxes. Heaven, who was tending to me didn't even know which box fit what quantity of chocolates. After I was halfway done filling my first box I noticed that 15 chocolates were not going to fit. That's when she proceeds to tell me that I can only do truffles. Meanwhile, the sign doesn't say it and she didn't explain that either. At that point I didn't care, I just wanted good customer service. I would have been okay paying extra for custom chocolates, and maybe they could have offered me a bigger box so that I could get the chocolates I wanted in the box. However, she just stood there staring at me, not helping me and it gave me the impression that she was new so I asked, and her response was no. At that point I was extremely frustrated, I just needed her to be a little bit more accommodating and explain so that I could get the multiple boxes of chocolates that I wanted. But because she failed to provide customer service I left and I will probably not go back if she's the one working there.

H

Hafsa Ahmed

So delicious. We bought some cashew turtle ,milk chocolates and fudge brownie shake. It was worth it.

M

Mallory Highstein

I love Kilwins! They have the best chocolate in town and their ice cream flavors are amazing. The ice cream is probably the most favorable I've ever had. The price is in general a little steep, but it's very very good. The only thing that I haven't liked there is the caramel apple as the apple was a little mushy. I'm not sure if that was an isolated issue but I havent tried again

N

Nat Wolfe

Generally disappointing experience, from service, to quality of products, to cost. Baltimore is full of fudgeries/ice cream shops, you'd have a better shot at any other place.

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Bianca S

This place is perfect on a hot summer day. You can get a ice cream or a milk shake. It also has some very unique flavors. They place also has a large section of sweets as well.

L

L

The Turtle Carmel apple was delicious my dark chocolate non perals were very delicious. Howevermy fudge was not... particularly the chocolate fudge. It was not set. I was basically given soft chocolate . After setting in the fridge the fudge was still soft almost like a dough. Which was upsetting. The peanut butter and the chocolate peanut butter were good. But also kind of soft... not sure what happened there.......

A

Ashle Morris

Went to get a peanut caramel apple but they were out so I had to settle on a pecan caramel. The pecan and caramel were delicious but the apple wasn’t that fresh. They had great friendly customer service. I will be back to try the peanut caramel apple.

D

Diana S

Ice cream was ok. They were out of cones and one scoop was 7.00.

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