Baraboo, United States
401 Linn St
N/A
+1 6083567268
On-site services
Wheelchair-accessible entrance
Repair services
We visited Top Hat in Baraboo last fall where we were introduced to their closed gas fireplace inserts. They were very forthcoming about the length of time it would take to schedule the installation. The two young fellows that installed the unit were very polite and thorough. They definitely seemed to know their business. It took a day and a half to install just as we were told. The fireplace really warms our large living area and is very pleasant. Our old unit was nice to look but it did not warm with the efficiency this unit does. This is a very nice addition to our home.
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We got a gas fireplace insert with masonry around it. Took the day off and they called in? Was quoted 10k got the bill for 12k. Older gentleman told us if we bought the tile (additional 20 tiles) the fireplace it would be 200 but he must have had some sort of medical emergency and the other man (Kyle) charged 500 for our tile that we bought that they put down? After the 12k. The day we were supposed to install the fireplace they didn't show up? (We took pto for this.) And apparently couldn't be bothered to call us to let us know that they werent showing up.. The actual work done was shoddy too. The stone \steps\ that were done were very poorly done. Also. Covered the garage where they were cutting stone in dust. They whole garage just covered in white dust that was just left like that. Stopped by 3 times for a response (40 miles away) and they said they would respond or call back. Never responded. Been about a year and still no response...?
Kyle, our service technician was wonderful. The job was completed quickly. He cleaned up after he was done. The price was fair. Kyle suggested some repairs that will need to be done in the future, but was not pushy or hard sell. He took the time to answer all my questions and educate me on the care and maintenance of a fireplace. I would definitely recommend Top Hat to others and I will be using them again.
Never owned a fireplace before, so I had Top Hat out to clean and inspect. Colton did a great job explaining what type of fireplace I have, and was efficient and clean with his work. Definitely plan on having them back for the next cleaning.
Jake and Justin did a great job installing my new stove! Very courteous and professional. Would recommend them.
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