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Enterprise Rent-A-Car

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Bartlesville, United States

enterprise.com
Car rental agency· Van rental agency

Enterprise Rent-A-Car Reviews | Rating 3.7 out of 5 stars (5 reviews)

Enterprise Rent-A-Car is located in Bartlesville, United States on 145 NE Washington Blvd. Enterprise Rent-A-Car is rated 3.7 out of 5 in the category car rental agency in United States.

Address

145 NE Washington Blvd

Phone

+1 9183335353

Accessibility

Wheelchair-accessible entrance

Open hours

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Aaron Rademaker

Horrible!! Went to pick up my car and was never told that if they set up an appointment with you you have an hour to be there otherwise you don't have a car and they didn't have anything other than for me to pay extra on. Horrible communication!! Had to walk back to work and now have to figure out transportation til they have one available.

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Mary Grimes

A few things Josh the “manager” should know. 1. (CARP) customer aware of rental process 2. When CUSTOMERS win, we win. If you are going to confirm a reservation make sure you and your team do it properly CARP or CARE. I am sure many of your customers are coming from small towns surrounding the Bartlesville area and they probably have a PO Box that does not verify. Make sure you inform your customers of the rental process. By chance you forget to CARE. That happens... You might have to use your brain to come up with problem solving solutions to fix your mistake. Because when the CUSTOMER wins, you win. In this case you did not win.

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Josiah Petermann

Night and day difference from my experience two years ago that I reviewed below. We almost quit using them because the last 3 have been the same frustrating wait time and staff that seemed to not care. This time: Fast, knowledgeable, friendly new associate. He was running all over helping multiple people and yet it took 2 minutes to drive away from the time I pulled in. YES!

D

Donna Murguia

I rented a van for a week long trip from the Bartlesville Oklahoma location. I was pleased at the beginning until the check oil light came on causing me to realize the vehicle had not been serviced prior to my use. I was nervous the entire trip. Upon my return I was left in the sidewalk in 97 degree heat for 15 minutes only to have the customer service person in duty leave for the day shrugging his shoulders and telling me to just drop the keys into a box. Thanks to Josh I am no longer a customer of Enterprise.

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Anthony Emerson

Great job at getting us in and out. Now if only they had more TYPES of vehicles on the lot to compensate properly, that would be great.

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