Bay City, United States
2404 Golden Ave
N/A
+1 8888639928
Our new address says that their service is 100% available here so we scheduled installation online. Come to find out, after we had to call them, that they canceled our install because our address \isn't serviceable\. There is a New Wave box right behind our fence and there is no reason, other than laziness and a sheer lack of customer service, that we shouldn't be able to get internet here.
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Current Situation Today. I Called And A Technician Was Suppose To Bring Me A New Modem. He Called At 10:50 AM Said He'll Be At My House In 10 Minutes. Instead Of Coming In 10 Minutes. He Called The Office And Lied. Told Them He Knocked On The Door And No One Answered. Which Was A Total D Lie. I Never Left My House Today At All. Beware This Is The Game Most Of Them Play To Keep From Doing Their Job. So They Can Ride The Clock...And I'm Still Waiting Y'all. SMH!!
We recently bought a new house. So of course we are trying to get everything set up. We called Newwave (which is the only provider of internet in our area or we would def call someone else) they sent a technician out to our house. They told us our house was too far from the nearest line to get it set up on the same day, but we could get a case going to get a contractor to bury the line and get everything installed. With them being the only company we agreed. Newwave pulled 100 for installation out of our account. It has been over a month and we haven't heard one single peep from ANYONE at Newwave. We have left SEVERAL messages for them to call us with an update or any kind of information and we havent gotten a single phone call or email or anything since... I already have a bad experience and I am not even a real customer of theirs yet. We thought for sure they would be excited to get us to pay them for all of that extra work but it doesn't seem like we matter to them, probably because they have everyone one else in town in their pocket already.
Great service! Great internet! Couldn't be happier with New Wave Communications!
For months our WiFi has been going out and today on my break @12 I really needed internet. I got home at 5:30 later that day still out
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