Mansfield, United States
280 Regency Pkwy
N/A
+1 8174532744
Toilets
I am extremely impressed the the friendly and professional facility and staff at Baylor. The check in process was smooth. I recieved multiple texts in the days leading up to my surgery. Easy instructions and opportunities to ask questions. I had to call them to clarify something and left a message and received a response in under 24 hours. At the facility everyone was friendly and helpful. The whole process made me feel like a valued patient and not just a number. Thank you Baylor.
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As a person that already works in the medical field, I'm extremely disappointed at how my wife was treated here before and after her surgery. The facility did not have her paperwork correct prior to her surgery, stating she was only going to have one procedure performed when she actually had three scheduled. After her surgery, which was approximately 9 hours, she was basically pushed out the door with one nurse stating, \we're going to be here after 8 (PM) because of her.\ Oh, I'm sorry, but her surgeon stated she may stay overnight because of the type of surgery she had and she should have due to the aftermath of pain she had (which I will get to). I stated that to the nurses, but they didn't seem to care at all. Also, they didn't ensure that we had all her pain medications before she came home. She was in so much pain a few hours later we had to find a 24/7 pharmacy which is a few miles away from us to get her pain meds filled. HIGHLY disappointed at the nursing staff at this surgery center. I understand her surgery was the week of Thanksgiving, but as a fellow medical professional, this is what we signed up for. We're expected to go above and beyond for our patients and Baylor Surgicare completely dropped the ball on pre and post patient care.
Hannah B —- thank you for taking care of me. Also Jessica thank you so much. Thank you CRNA team but anesthesia made me forget your names. very professional and kind people at this facility.
Went in early this morning for a procedure and the whole process was very stress free. The staff on sight took excellent care to make sure I was comfortable and all my needs were met. Very attentive nurses who always checked in on me to make sure I didn't need anything. The center itself was clean and well taken care of. It was easy to relax during my whole procedure thanks to the staff and the friendly environment.
Courtney, my Recovery RN, was fantabulous! She made it fun, yes, fun, while maintaining her professionalism and creating a stress free environment. She was gentle and kind. Ashley and Heather were were great, too. All staff was kind and professional. A staff member even came out to the waiting room to make sure everyone was comfortable and to offer us blankets. My surgeon and anethesiologist were kind, informative, and did not rush through explanation of procedures. Given it was surgery, It was an excellent experience.
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