Baton Rouge, United States
8151 Airline Hwy
N/A
+1 8777432269
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Best place in USA for outdoor kitchen and cooking shopping. Puts Amazon, HomeDepot and Lowes to shame. Great service, selection, educational video and their showroom in Baton Rouge is amazing and very helpful. I drove from New Orleans to meet with Ty Stewart, who is very knowledgeable and provided no cost 3D model for my outdoor kitchen project.
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We relied on help from Customer Service at BBQGuys when choosing the product and placing our order. They were so helpful and knowledgeable. The process was smooth and we would order from them again.
I was happy with the Coyote products I ordered but when my contractor built the outdoor kitchen to install them in we found I had ordered an extra set of doors and an insulating jacket that I didn’t need. I never opened them and figured I could return them. BBQGuys refuses to take them back even though they are on back order for these parts! I even offered to return them for half price store credit and was refused. I will not buy again. Go directly to Coyote.
There were some missing parts in my order. The seller went above and beyond to correct the issue. I wish every business valued customers like they do.
I received a damaged grill from this website. After I contacted them about the issue they said that they would sent an email that I could reply to with pictures of the damage. After several days with no email I called back and finally got the email to reply to. I attached the pictures and send the email back the same day. It has been two weeks and I have not received anything back from them and they will not give me any information on the status of claim. Please save yourself the trouble of working with these people and shop at a different website. After posting the above review BBQ Guys responded to me and agreed to replace the damaged grill. I’m thankful that my damaged grill has been replaced and Stephanie has been easy to work with, but it is sad that it took a negative review to get a response.
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