Bedford, United States
2500 Harwood Rd
N/A
+1 8173547676
Toilets
Wheelchair-accessible toilet
I Quickly Realized that This VETENERIAN Does Not Care About Animals. Over Priced, and HORRIBLE CUSTOMER SERVICE... GO SOMEWHERE ELSE...
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My first time coming and it was so nice! Going during this covid season had me worried however, the process was so smooth and organized! The technician that took my dog explained everything before and after the appointment which made everything easy. Totally recommend this place!
This is a review I have waited two years to write. Part of me wanted to make sure that it was the treatment by Dr Peterein that saved my dog’s life. It was. Two years ago, our youngest Golden Retriever at age 9, ‘’out of the blue,’ started having small seizures and then a full seizure. Our veterinary we had used since they were puppies diagnosed a brain tumor and suggested expensive CT Scan/MRI tests. They and we felt she would not last long. She lost weight, became lethargic and was not her happy Golden self anymore. I had a good friend tell me about Animal House, Dr Peterein and her wonderful staff and that same day I made an appointment for one of the extensive holistic exams. Dr P was so good with her. She spent a very long time with us asking me questions, reviewing all of her records I brought with me from the other veterinary office. She determined that the seizures had started after a two day period where she had anesthesia for an X-ray for a front leg joint problem the day after she had received all of her numerous updated vaccines. Dr P changed her diet, put her on several supplements with one supplement in particular to address this kind of issue. Within two days, we could see a difference in our dog. Within six weeks, she had gained her weight back, her fur was shiny, her eyes were bright and she had her usual Golden personality and love of life back. We were not going to lose our dog! Two years have passed. She is and has been healthy, active and seizure free. Dr P and her staff treat me and my two Golden’s like we are family. I would never take my Golden Girls to anyone other than Animal House and Dr Peterein and her wonderful loving staff. She is our Angel.
I spent 3 hours there yesterday because they scheduled my dog as a new patient for a 15 minute visit after I told them all the issues that needed to be addressed in this visit. I had to ask to see the vet . The vet never talked to me about my pet. They gave me products without any instructions. They left one product out that I had paid for. I called them back and the only response was that I needed to drive back and pick it up. To date I still have no directions to administer products bought.
I called several vets in the area and somehow no one could help in giving me an opinion if my dog was pregnant. Harwood Oaks was the only place to offer any help. They were honest and thorough in explaining that they could do physical exam of her and the possibility of X-rays if necessary, but no ultrasounds. Everyone here was so kind. My Nina is usually terrified anywhere unknown, but everyone made sure she felt cared for. I really appreciate that they called back same day to give me some more important info and then a week later to check in on us, too. I highly recommend!
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