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Mercedes-Benz of Bedford

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Bedford, United States

mercedesbedford.com
Mercedes-Benz dealerCar dealerTruck dealerUsed car dealerUsed truck dealer· Mercedes-Benz dealer· Auto repair shop· Car dealer· Car finance and loan company· Motor vehicle dealer· Oil change service· Truck dealer· Used car dealer· Used truck dealer

Mercedes-Benz of Bedford Reviews | Rating 4.6 out of 5 stars (5 reviews)

Mercedes-Benz of Bedford is located in Bedford, United States on 18122 Rockside Rd. Mercedes-Benz of Bedford is rated 4.6 out of 5 in the category mercedes-benz dealercar dealertruck dealerused car dealerused truck dealer in United States.

Address

18122 Rockside Rd

Phone

+1 4404390100

Service options

DeliveryIn-store shopping

Offerings

Oil changeRepair services

Open hours

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Lisa Snyder

Superb service! Friendly and helpful staff throughout the dealership. Aaron, my service specialist, made certain I was continuously updated on my car’s issues and timeline for completion. Having just moved to the area, I’m pleased to have MB of Bedford as a trustworthy place of service for my E450.

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Henry Christophe Trade School

I brought my 2008 C300 here for an airbag recall and the warning lights on the dash. Additionally I showed them a picture and location of a ground wire that had almost caught fire, they had to charge me a diagnostic fee which I understand and they said it would be applied to the work. I ended up requesting that they replace the tail light wiring harness , it was a 40 part. they managed to charge me 180 labor for the 30 minutes of work. Here's where it gets really interesting, when I picked up the car it had a WARNING LIGHT on the dashboard saying SRS MALFUNCTION which is safety restraint system. I was confused so I ask Barbara in the service department why this had not been looked at, that's when she told me that I only paid for a diagnostic for the tail light. What? let me explain again... I had already diagnosed the problem, showed them exactly what was wrong, which does not constitute a diagnosis. I requested the diagnosis because there was four warnings on the dashboard including the SRS malfunction! which with my general knowledge I assumed was the airbag but needed to be recalled. She then proceeded to tell me that it could be something VERY DANGEROUS and that I should have it looked at. She wanted to charge me another 153 diagnostic fee to look at the dash light indication. Remember when I said I was okay with the diagnostic for the dash lights? Apparently safety, customer service and altogether General logic does not apply here. I was willing to talk to the service manager, but even though I called and left a message for them at 1pm, I did not receive a call back by close at 6 p.m. I noticed on my bill that a complimentary safety check was performed on the tires, horn, wipers, and fluid levels. How is it possible to perform a safety check and not notice a Malfunction warning on the dashboard? I do not recommend! I will not ever return here unless it is for compensation.

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J Parker

Horrible buying experience I made my intentions knows that I was ready to buy and spend money! BEFORE I went to the dealership with my checks in pocket, I was then asked a second time again “do you want to buy” by the manager after arrival(where’s the basic communication??) I had scheduled test drive over the phone that when I arrived I was told I could not take (THIS IS WHY I CHECKED ON THE PHONE FIRST!!!) I was also told to bring my brand new vehicle in for trade in , and the vehicle was never appraised for trade in, very unprofessional and unfriendly staff will not be back to buy a car from this place. I will be telling all my friends about my experience, and I encourage anyone thinking about buying a car here TO STAY VERY FAR AWAY & TO SHOP ELSEWHERE YOU WILL BE MUCH HAPPIER , that you did not waste your time or money at this unprofessional dealership very very disappointed with the quality of service I received as a potential buyer....

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john descenzo

I was referred to Simon from a family friend. He is helping me find my next Mercedes. He’s a great guy really genuine and just overall a good guy. Cares about me and my next vehicle more than just getting a sale and that to me impressed me a lot. If your looking for a sales guy ask for him.

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Hassan Samad

Went to test drive a car. Every one friendly and nice..I worked with Ian and Kareem. Nothing but professionals. Oh and the hot chocolate is delicious!

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