Bel Air, United States
5 Bel Air S Pkwy
N/A
+1 4105697387
Toilets
Wheelchair-accessible toilet
Love them. Kind great caring careful and patient with the critters. Highly recommended them for your pets.
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Love Festival Vet Clinic. They are doing curbside check in and when room is ready you are whisked thru the lobby right into an exam room. The tech handles the cat and a chair in the corner is for me to maintain social distancing. My cat is discussed between myself and the vet and labs or treatment are provided. Payment is taken in the exam room and you can choose a printed or emailed receipt. All in all a well coordinated visit.
Facility is modern, clean, inviting and socially-distanced. Very kind respectful and gentle staff that had always answered the phone and/or promptly returned my calls. The staff don't give off the notion that you're inconveniencing them with your existence (as some other clinics do...) You can still go to the exam room with your pet if you do elect to go inside and can sit comfortably outside of the door but in full view of everything that's going on (which is fantastic when you have an anxious pet!) You can also check-in curbside and they give you the option of accompanying your pet for their appointment or of waiting curbside. EHR and medication refills are accessible via an app which cuts down on paper records and waste. We've only just switched to them but are already very impressed and happy with the choice!
New to the area and our kids found a cat. Neighbors moved out and left it or someone dropped it in our neighborhood. Weeks to get an appointment anywhere to have a quick look at the poor animal and this clinic says take it to humane society? Not even a quick once over? What type of vet is this ... our vet in FL would have never turned away an animal with a family ready to take it in and we just need a quick look at it. Never going here with my other animals. No compassion just take it somewhere else ... by the way, nobody was even in the waiting room, the place looked dead. No caring. Like talking to a computer screen. Couldn't be more disappointed ...
parking right out front. friendly staff. 1st vet I ever went to that after telling me to get some weight off my dog, actually helped me figure out how to do that. Also, they wanted me to come back for a follow-up. They seemed like they truly cared.
It was great! Very nice and professional.
Rating based on my first trip! We we're actually scheduled to go somewhere else that has a 4.8 rating. But when we had urgent concern w/my puppy, & called them for him to be seen sooner, -the customer service -or option for resolve other than a, "Oh well, sorry." WASN'T GIVEN! So,we tried FESTIVAL VETERINARIAN CLINIC & they IMMEDIATELY helped. Customer service was thorough, once there, the service was A! The tech we had was experienced, loving w/my puppy, and GENUINELY concerned about him. The Vet, Peter (can't remember last name) was PHENOMENAL! Didn't rush us, answered ALL questions patiently, stayed present until we we're fully comfortable & informed! I'll be going there from now on! Nothing that was needed or offered was OVER 100! (Most places are extremely pricey!) No monthly plan, where you're paying extra money unnecessarily. Although the monthly plans may work for others, for me I loved how it's pay as needed, w/some freebies. I use to do ratings, especially w/the Better Business Bureau, so customer service, experience, cleanliness, pricing, and the way I'm treated is important! I'M SOLD ON THIS PLACE AFTER 1 TRIP! Would definitely recommend!
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