Belleville, United States
65 S 65th St
N/A
+1 8007193335
Delivery
Wheelchair-accessible car park
Initial appointment with them was okay, although a bit rushed. Follow up contacts they have treated me as if I troubling them with a question. But worst thing is when they repeatedly contact me to order supplies and insist they cannot quote me a price until I make the order after which they will have someone call me with a \quote.\ How could they place the order without knowing the cost? I routinely receive bills with one fee for around 8.00 then show total owed 59.XX with no explanation of the remaining charges. Once they are paid it seems to take months before the payment is reflected on their statements. I may receive 2-3 bills in one week then not receive another for 3 months. There's never a thorough breakdown, I called them out once for billing more than my insurance claimed they could bill me and they immediately said \then just pay the amount they show.\ At this moment I have received three bills in the past eight days none of them are detailing the amount owed. I'm tired of calling and essentially talking to someone who does not appear to know what they are doing so send me a proper itemized bill and it will be paid. Otherwise, it won't be.
like
These is a great company to work with for your medical supplies!A lot better that medical West Has no customer service experience what so ever they cannot remember your name. I have been with IV RESPIRATORY FOR THREE YEARS THEY GET AA
Ever since AeroCare took over, this is the SECOND order IN A ROW that my supplies were not shipped!! I order mine and my husband's at the same time. For the SECOND time, we have received HIS supplies, and more than what was ordered (they sent 2 extra masks). But did they send ANYTHING of mine?? No. Again. No. So now what?? Are they going to express ship it since this is the second time in a row this happened? If you are looking for O2 or CPap supplies, save yourself the headache, and go elsewhere. This place is USELESS. I haven't even mentioned the 4 phone calls and 1 hour it took just to make this order I have been woth I RESPECT for what will be 5 years come April, and NEVER had one single issue before this joke of a company took over!
Horrible customer service. Takes weeks to get supplies. They use the fact they are under new ownership as an excuse to not send supplies in a timely manner. They canceled my last order, but couldn’t tell me why. They do not return calls. Very frustrating to deal with.
Deli
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