Bellevue, United States
208 105th Ave NE
N/A
+14254548421
I was a little bit concerned with the negative reviews I read here but I still reached out to Bellevue Fireplace Shop to get a quote for the purchase and installation of a wood fireplace insert in my existing masonry fireplace. The entire process was very easy and smooth. I set up the appointment and they showed up on time. I think the technical who visited me to do the measurement was Jim. He was very meticulous and did a great job in getting all necessary measurements. After the measurement was done I talked to Aaron, I think, on the phone to pick a wood fireplace insert. He walked me thru a few different models. I had a particular one in mind because I received the quote for that model from other places thus I wanted to do an apple to apple comparison. But Aaron told me some details that no one else did. It was about the regulation in the hearth in front of the fireplace. I looked up online and found what Aaron said to be correct. Though this probably won’t be an issue but in case there is a fire I’m sure my insurance company likely will not miss this one. When they arrived to do the installation they made sure put a sheet all the way from my door to the fireplace to protect my floor. They also wore a face mask due to COVID-19. Because the fireplace insert was just shy of fitting my masonry fireplace perfectly which left a small gap on both sides, less than 1 inch, they had to come back again to install a metal backplate. Overall I think they did a great job and was professional and easy to work with.
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We are thrilled with our Mendota fireplace. We were very happy purchasing from Bellevue Fireplace for the following reasons: * Early in the process (before we had committed), they sent a professional installer to measure our fireplace -- all of the other shops required that we do the measurements, although any error would have created big problems and inconvenience. We ended up with.a fireplace that fit perfectly - with no room to spare. * The installers were punctual and polite and operated carefully with our soft soapstone hearth. They observed COVID safety protocols. * We needed.a custom surround which they were able to create onsite. * We were happy with our store experience - we asked a lot of questions and they had all of the answers. * The follow up care was well explained.
They work very hard to provide excellent service to all their customers
These guys were fantastic! I was told by two other companies that my gas fireplace could not be repaired and needed to be replaced, costing me thousands of dollars in remodeling, etc. I called this company, and their techs came out and fixed my fireplace in about 30 minutes. It was pricey but well worth it. I highly recommend this company. In fact, they said, most fireplaces can be repaired and if anyone tells you differently, they are lying.
Sweet new update to Bellevue's Mendota gas inserts!
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