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Puget Sound Energy

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Bellevue, United States

pse.com
Electric utility company· Utilities· Gas company

Puget Sound Energy Reviews | Rating 2.2 out of 5 stars (5 reviews)

Puget Sound Energy is located in Bellevue, United States on 355 110th Ave NE. Puget Sound Energy is rated 2.2 out of 5 in the category electric utility company in United States. Welcome to Puget Sound Energy. Start, stop or transfer your power and electric service. If you are already a PSE customer, you can sign in to your PSE account ...

Address

355 110th Ave NE

Phone

+1 8882255773

Accessibility

Wheelchair-accessible entrance

Open hours

...
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D

Devin Freese

PSE has been ok for me, haven't had an issue til now after they decided they are no longer accepting Electronic checking, to pull out of my bank account. I had my payment set up in December to pay on time. Noticed in January on my bank statement it never pulled out. So I went to the pse website to pay like normal, and this time it had a warning that if payments made between certain days in December did not work. Thanks for letting me know pse, never got an email about that. So December and January bills needed to be paid ok fine, I paid whats was owed. Then I get my bill for February and it's way more than normal. I take a look, PSE has charged me 2 late fees for those 2 payments. And I wasn't even late in January. Ive never ever have had a late fee for the past 6 years. ARE YOU SERIOUS. im not paying for their mistake at all, I've tried emailing their customer service, ha good luck thats a joke. I emailed over 2 weeks ago and nothing. I will be subtracting the late fees out of my payment. Plus during covid you people want to tack on late fees. Im turning them into the attorney general for this. Absolutely BS. Maybe they should notify their customers about this change. 32 bucks of late fees. Please, im sorry at this point covid isn't an excuse at all, everyone else can manage during this time. MAKES PSE LOOK SO GREAT.

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Matthew Tracy

2 days without power. Outage map keeps telling me power has been restored and I have to re-report it. According to their site, they haven't even sent a team to investigate the damage yet, and the earliest power could come back is Saturday night, 4 DAYS after the initial outage. If it was any colder, the pipes in my house would burst. Definitely going to look into getting a generator considering this is the 4th outage in 4 months.

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Tim Liu

Absolutely horrible service and response especially during covid when more people desperately need internet access to work or do school. My home went for 24 hours without power last month when the power went out and their response team was extremely slow. I had an exam the day this happened and I couldn't work at home and due to covid few public spaces are even open for me to work. Also the power outage cost me my whole months worth of groceries. I had to throw out so much of the food I had to buy to cover me and as a poor graduate student I don't have expendable income to make up that loss. The customer service was clearly nonexistent when I called as it kept bouncing me to different places. I ended up emailing to report the poor and slow response to the power outage and they responded without giving me an apology or offering a solution to my issues with doing school and work online or the fact I lost my groceries. Shame on you for your poor response to this situation, especially when we are living in a pandemic. If I had the option I would totally replace this inadequate institution. Hope they get better response teams and have more helpful responses to working people and lower income people like me in the future.

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Kevin

Great company to work at, the location is great and the work culture is very kind. Would work here again.

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Irina Salehi

I just wish there was another company that I would rather pay 400 monthly for my electricity and gas. It's a shame that they can provide you with horrible service or more like no service at all and there is nothing you can do. You just can't take your business someplace else as there is no competitor company. Today, I got my electricity disconnected in the middle of day while I was working from home. I lost all my work that I started this morning and that is yet I will have to explain to my boss. Prior to that, Puget Sound sent a letter saying that I could just call and schedule the time for replacement of electric meter, which I did. And yet, a guy from Puget Sound shows up today at 2 pm and disconnects the electricity without asking, after they were made aware that I absolutely couldn't have this happened during my work hours. Just one thing after another, in addition to them charging fees on top of fees.

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