Bellevue, United States
15600 NE 8th St C-1
N/A
+14256442445
Great facility. One star because of the treatment I got from the Manager Brad. Felt totally attacked and disrespected. He barely made eye contact. It was really strange and my partner made a comment to me right after. I've also seen staff and members with masks not actually over their face on multiple occasions. Unfortunately there aren't many other options in the area, but we'll be going to Vertical World Redmond from now on.
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Pandemic has made social interactions rare and difficult and people are all doing their best to normalize life. Our son and I started a Sunday climbing day with the boys 2 weeks ago and it's been amazing. Today, I got to witness our son climb a portion of the wall he tried 15 times without accomplishing his goal. Toward the end of our climb, he did it. He was shaking with nerves, excitement and complete pride when he reached the top and was greeted by his teary eyed dad. What goes up, must come down... getting down this wall was a challenge and our son (understandably) had trepidation. I was a bit at a loss... I went to the front desk and asked for some support on how to help get our son back down the intimidating wall. Cale (sp?) jumped immediately to assist with incredible grace, patience and understanding. He asked a few questions and then climbed like a gazelle to the top to our son to help save the day. Within :60, our 8 year old was trekking down the wall that had him paralyzed just moments before. Cale guided our son down safely to mat and the entire zone we were hiking in cheered in celebration for this brave boy's adventure. I will never forget this world class customer service, this world class kindness and the help by this crew. As a father you want what's best for your kids and you want to protect them and also see them accomplish things they couldn't imagine doing. Today, this establishment BECAUSE OF THE PEOPLE made this happen. Eternally grateful.
Lots of good auto belays. The Perfect Descents are perfect. The True Blues pull on you a little too much.
Stone gardens and the staff there are wonderful! I feel very safe during covid with the precautions they are taking and the fact that they are taking everything seriously.
Great Climbing gym with a lot of rope climbing and bouldering. There's also a section for kids and a weight lifting room. It is being run very well and efficiently through the pandemic.
Route Setting was great, different than what im used to so the changes were welcome challenges. Spacious climbing area, plenty of top roping opportunities and decent set of lead routes. Staff was friendly and helpful.
I love spending time here, honing my passion.
Very good setup and enough spots all around. Good mix of challenges for all age groups. Parking is shared and ample. Staff is cheerful and helpful. Good startup programs as well to get started.
Deli
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