Beltsville, United States
4400 Powder Mill Rd
N/A
+1 3019371707
It was a pleasure to work with Borgwardt Funeral home. My grandmother recently passed and it was our first time experiencing the unexpected death of a close family member. Needless to say, it was an emotionally difficult thing to experience especially during a pandemic. We knew almost nothing about the funeral process but Diego provided the guidance and empathy every step of the way. We were so relieved to know that he was willing to genuinely help us and answer all the questions we had. On behalf of my family, we want to extend our thanks to Diego, Emmy, and other staff members who were involved for making sure everything was taken care of and for being extremely patient with us. I highly recommend!
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Under the worst of circumstances for my family, my fathers unexpected death had us use their services. The staff and ownership were excellent and made the process we had to go through very easy. They take ownership of what has to be done, and provides the service in a very easy step by step decision process. I have known of their business for many years, as i am a native Beltsville resident, and know numerous families that have used their service, but this was the first time I used them. The entire staff is very respectful and caring. The funeral director I worked with (Diego), was so respectful and caring for me and my mother. He showed a passion for what he does, and prepared my fathers remains with great respect, and restored his remains to the way we remembered him at his best health. They went beyond what I had expected and took ownership to correct some issues I had with the Maryland Medical Examiners office. I will continue to recommend to all I know to use their services, when needed.
Losing my mother in November 2020 was not an easy thing. But I must say that Donna and her staff were AMAZING! Donna walked me thru this process and never cared about all the questions I had. She was the sweetest, most caring person. Everything was handled very quickly. Very nice and clean facility. Would definitely recommend using their services!!
Thank you to the staff at Borgwardt Funeral Home for their kindness and patience in dealing with a difficult situation. Cathy was so wonderful and understanding when we were setting up initial arrangements, and provided all the information we needed to make our decision to have our family member's service there. Since she couldn't be present during the day of the memorial service, she turned us over to Jessy. Jessy made sure that all our needs were taken care of the day of the service and the following day at the burial. We really appreciated her attentiveness and sympathy. It was a really emotional day for us, and especially dealing with arrangements during the time of COVID, but Borgwardt's staff made it a lot easier. They even helped us facilitate a zoom stream so that our immunocompromised family members and out of state family members could attend the service virtually.
They did a great job of explaining and helping us through a difficult process. Very professional and understanding.
Deli
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