Wilkes-Barre, United States
1060 PA-315
N/A
+1 6107080443
DeliveryIn-store shopping
Car washOil changeRepair services
Excellent service! I frequently purchase vehicles and this was by far the easiest experience I’ve had. Bought a pre-owned q50 from Dustin. Dustin worked hard to find me the right car, gave me the best offer for my trade and a really great deal on the q50. He even delivered the car to me! At no point did I ever feel pressured or messed around with. Would absolutely buy from them again. Don’t be shook up by negative reviews. I’m told they went through a total overhaul in staffing. This crew I dealt with was super customer first
like
First time to bring my car in for service 02/25/2021and booked appointment via website ahead of time. Waited for over 20 minutes to drop the car off due to staff not understanding the computer systems. Was called from the service department about car...then took multiple calls/few hours to reach someone and discuss / determine what needed to be done on my car. Required an additional day to do minimal work. Picked up car 02/26/2021, a complete cluster waiting to pay for the car due to systems issues. Once that was resolved, was given invoice...wasn't explained or service provided reviewed. I'm not sure if its because I didn't buy the car there...but the customer service experience was subpar. At this point would not RECOMMEND the service department, or the dealership in the future. The worst experience I have ever had dealing with a dealership.
This was my first experience with Bennett. I am an 80 year old and extremely patient. Bought a 2019 QX50 and so far am loving it. But, the service I received was not so good. Had new tires put on and was told it would take about one hour to do as I was the only one there. One and half hours go by and still waiting patiently. Sales man told me they will be installing the rubber mats and I would be out soon. They pulled the car out, me I check everyone if I can, and to my amazement NO rubber mats in my car.. Had to go back to the service dept. to let them know. Where are they?? He, whomever, came out and installed them. Off I go. Since I bought the car in January 2021 and the roads were covered with snow, I was using windshield washer fluid to clear muck from windows about 6 times. It dawned on me, I wonder if they put windshield washer fluid in as a courtesy. NOPE I checked it myself and used 3/4 of my gallon to fill it. I will be going back for detailing in the Spring. We shall see how it goes. Again, 80 and do not have time to waste.
I have bought 6 vehicles in 4 years from this family dealership. My recent experience was not the first bad experience. Customer service was very bad, staff didn’t acknowledge I was there. Waited two hours in service with no updates. They offered me a loaner, the loaner wasn’t sanitized or clean, had cigar clippings and ashes all over the vehicle. The biggest kick in the face, they sold me a vehicle that had two major accidents and didn’t disclose the information. After months of trying to get this resolved and many changes in personal, no resolution. Buyers beware.
I must say I’m impressed with the service! I had my old car overlooked before trading it in for a new car! Got me in no issues. They also replaced something That needed to fixed. Sales people are wonderful as well.
Deli
The best companies in the category 'Deli'
DeliveryIn-store shopping